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Premiere Pro cc 2017 crashing

New Here ,
Sep 17, 2018 Sep 17, 2018

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whenever i try to open the program it just crashes and shows this:

Problem signature:

  Problem Event Name: BEX64

  Application Name: Adobe Premiere Pro.exe

  Application Version: 11.1.2.22

  Application Timestamp: 592e1ca1

  Fault Module Name: StackHash_3dd0

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Offset: 000000006b386c28

  Exception Code: c0000005

  Exception Data: 0000000000000008

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 3dd0

  Additional Information 2: 3dd0de5b2500925b335ed95508a43beb

  Additional Information 3: 54b8

  Additional Information 4: 54b8ef969b5210d76fd82628ba8a1b02

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correct answers 1 Correct answer

Adobe Employee , Sep 17, 2018 Sep 17, 2018

Kilopan,

Please try reinstalling the latest driver for your NVIDIA or AMD GPU, then restart the computer. This seems to have resolved most cases we have been seeing.

Thanks,

Kevin

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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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Kilopan,

Please try reinstalling the latest driver for your NVIDIA or AMD GPU, then restart the computer. This seems to have resolved most cases we have been seeing.

Thanks,

Kevin

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New Here ,
Sep 19, 2018 Sep 19, 2018

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(just an additional question)

Thanks that solves the problem with premiere pro, but can premiere pro run at older versions of the drivers? Because the latest driver of AMD effs up my computer

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