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Problem with downloading at the CC market

New Here ,
Sep 19, 2018 Sep 19, 2018

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Community,

I have problems with downloading icons etc in the market. The download button is there but when I click on it nothing happens. I'm on Mac btw. Any solutions?

(Sorry for my bad English)

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Sep 19, 2018 Sep 19, 2018

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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New Here ,
Sep 19, 2018 Sep 19, 2018

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Schermafbeelding 2018-09-19 om 20.30.25.png

Thanks for responding!

I already have the desktop app. But then nothing happens when I press on 'Download'

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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i don't know what you're showing in that screenshot but it doesn't look like the desktop app.

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New Here ,
Sep 19, 2018 Sep 19, 2018

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Schermafbeelding 2018-09-19 om 21.16.32.png

This is the desktop app right? I want to download an icon but nothing happens when I press 'download'

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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It should save to your Creative Cloud Library.   Did you Create a Library yet?

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 19, 2018 Sep 19, 2018

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Schermafbeelding 2018-09-20 om 02.10.36.png

Do you mean this one?

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Community Expert ,
Sep 19, 2018 Sep 19, 2018

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Your Libraries.  See screenshot.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 19, 2018 Sep 19, 2018

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I don't think I have. How can I make a library?

Thanks for responding!

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Guide ,
Sep 20, 2018 Sep 20, 2018

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Normally you have a default Library called My library but you can add other Libraries .Check on the website if Icons are there from this page :

Adobe Creative Cloud

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