Single Key Accelerators Don't Work When Acrobat Starts

[DarrylCarlson]

This issue has been around since 2011 and I'm finding it difficult to believe there hasn't been a fix so I'll put this out on the forum. I use single key accelerators extensively in Acrobat for zooming, creating text boxes etc...  When I open a PDF the single key accelerators don't work until I choose a different tool from the hand tool that is automatically selected when I open a PDF.  Yes, I have the checkbox selected in Preferences. This issue has existed on my last (2) computers - each build from scratch so not a "transferred" registry issue.  This issue has been present in ALL upgrades of Acrobat DC and I'm on the current version.

Another solution someone posted in 2011 was to right-click on the document to reveal the context sensitive menu and then left click outside the menu and PRESTO! the single key accelerators work.

My point is that for the monthly fee I pay for the entire CC suite, these issues known issues should be fixed.  As I said, perhaps I've missed the solution in the forums so if you can point me in the right direction, I'd be sincerely appreciative.

Thanks,

Darryl Carlson

[Adorobat]

Hi Darryl Carlson,

As per the issue description mentioned above, single key accelerators are not working in Acrobat, is that correct?

Could you confirm the dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

Let us know if you need any help.

Shivam

[DarrylCarlson]

Shivam,

Here is the information you requested about my system.  I ran the repair and still have the same issue

Thanks,

Darryl Carlson

[personal info. removed by moderator]

[Adorobat]

Hi Darryl,

I was unable to see the information you shared. Could you check if you are running the latest version of Acrobat using "Check for updates" option under "Help" menu. You may also download updates from here: Adobe software and product updates

Also,  try replicating the issue in a new user account by clicking on the Start button > control panel > add or remove user accounts > create a new account. Login into that account, launch Acrobat from there and check. ( for windows ).

-Shivam

[DarrylCarlson]

Acrobat Pro DC 2018.011.20058

Windows 10 Pro

Switching users seemed to work!  I’m on a business network so I can’t really just switch my user.  I’m assuming there is somewhere I can delete a profile and it will rebuild but I will need to be pointed to that profile.

Thanks,

Darryl Carlson

[personal info. removed by moderator]

[Adorobat]

Hi Darryl,

Could you try deleting Acrobat folder in the following location after closing Acrobat,

C:\Users\your username\AppData\Roaming\Adobe\Acrobat

Relaunch Acrobat and check.

-Shivam

[DarrylCarlson · Accepted solution]

That worked.  Thanks for the help

Thanks,

Darryl Carlson

[personal info. removed by moderator]

[DarrylCarlson]

NOTE: You will lose any custom stamps you have and will need to set them up again.

[DarrylCarlson]

If I open Acrobat first, then open the document, everything works fine.  If I don't have the application open, and just double-click on a PDF to open it, the problem persists.

[Adorobat]

Hi Darryl,

Could you try deleting Acrobat folder under C:\Users\your username\ (mentioned above), then uninstall Acrobat by right-clicking start menu > apps & features > click Acrobat DC > uninstall.

Reboot the machine.

Install Acrobat DC from here: Download Acrobat DC installer for Enterprise term or VIP license

Reboot the machine after installation and check.

-Shivam

[DarrylCarlson]

This seems to have fixed the problem…. Thanks for the help.

Thanks,

Darryl Carlson

[personal info. removed by moderator]

[Adorobat]

You're Welcome.

-Shivam