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Hello everyone
My namy is Alex.
I work in Africa and have CC 2018 package.
I am a video editor and have had issues with playback of edited material for viewing.
Audio stops, from time to time, on the voice track or music track, during parts of the video.
I work with Adobe CC 2018.
Windows 10 Pro 64-bit
32 MB RAM
GPU Acceleration CUDA
Device Class ASIO
Blackmagic Audio
Attached is a video that further clarifies the problem.
https://adobeio.zendesk.com/attachments/token/0yeguST82gzipCMzWz1MCV7St/?name=VIDEO+ADOBE.mp4
This error occurs only in the display and not in the export.
How can I solve this problem?
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The link you attached to your question does not work, as far as I understood your problem, I can offer a temporary solution, mark all tracks solo, and play the video, when everything is ok, unmark them.
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Thanks Grigor
I tried, but I still have faults.
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What is Blackmagic Audio?
What camera was used to film the footage?
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Hi Jim.
Yes, I work with Blackmagic Audio.
I can not believe what the video format is. I work in a production company where the other computers have the same specifications as my computer and the problem only happens on my computer
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You haven't actually answered the two questions I asked.
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Sorry Jim, below are the specifications of the cameras:
PXW 400 pro.sony
PXW X400 pro.sony
PXW X320
The video format is always MXF FULLHD 25fps
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I'm making the video available for you to understand.
Thank you again.
https://youtu.be/dJP8fjuvk1Q
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Could you please provide us a screenshot, wherer we can see the whole timeline and all the panels next to it. thanks
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Hi Grigor.
Of course, follow as screenshots:
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You have only A1 and A2 audio tracks activated, activate them all to have correct audio playback.
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Hi Grigor
In this project I actually only have two audio tracks enabled but in others I have the four tracks in solo track and the problems occurs in the same way.
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Still having audio problems, AxM? Please let us know.
Thanks,
Kevin
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Hi Kevin,
The problem is not solved. The solutions presented here have had no effect.
What I did was work with all the tracks in solo.
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Sorry for that. Can you contact our agents for an investigation? Contact Customer Care Click on "Creative Cloud." Let us know what they say.
Thanks,
Kevin
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I started the search around. I did not get a satisfactory answer and always refer me to the forum ... I have no hope of solving it anymore.
I would discard Adobe but the computer is from the companies then I close the discussion.
Thank you.
Thank you all.
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You should have the option to chat with or phone our agents. If you only have forum access, you might have a different kind of Creative Cloud account (Enterprise or Education licensing). I see you are in Africa, so that might be the problem. Kindly PM me your Adobe ID and I can arrange a callback.
Sorry for the frustration and thank you,
Kevin
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Hi Kevin
Yes, my Creative Cloud account is enterprise.
I'll be out of the studios for a week. I'll be in touch.