Premiere and Media Encoder not responding when opening

[hollyd32157357]

When I open premiere, the screen stays white (and sometimes shows only the viewer screen and the rest is white) and the spinning beach ball continues to spin until I force quit.  Premiere only opens when I make a new project and import the old one into it.  I don't want to have to do this every time I want to go into my project. 

Also, when I try to export to media encoder, it does the same thing (minus the white screen). 

Both don't respond.

I tried uninstalling and reinstalling and nothing is working.

Please help.

[Vidya Sagar]

Hi hollyd32157357,

Sorry for the trouble. What are the system specs(OS, RAM, GPU, CPU)?

What are the locations of the project file and the media? Are you using any custom workspaces?

Have you tried resettings the preferences? Steps: FAQ: How to reset (trash) preferences in Premiere Pro?

Are you logged in as an Administrator?

Thanks,

Vidya

[tonys50955545]

Did you ever get this sorted? mine is doing excatly the same