Part of a clip offline, no gray bars.

[aaronde]

I'm trying to reexport an old project but a few clips from my timeline appear as if part of them is offline. However, they don't show any gray bars. If I double-click on the clip and watch it on the viewfinder I can see it in its entirety.

I deleted all the previews, unlinked the media and linked it again. I replaced the media with the same file that was originally saved in a different folder. I tried selecting the clip from the viewfinder and dropping it back in. I even tried copying the files and pasting them to a new sequence because I realized that if I moved the clip to a different part of the sequence I can see the whole clip.

I don't know what else to do or what the problem actually is.

Does anyone out there know?

[R Neil Haugen]

"Viewfinder" ... that's something outside of PrPro?

You mention this is an older project, implying the media is older also. What is that media, made by what, about when? Format/codec & such ...

Neil

[aaronde]

Sorry, I said viewfinder when I meant source monitor.

The media was recorded last year. They're MP4s 3840 x 2160, H.264, ACC

[R Neil Haugen]

That's certainly not olde maedia. Lol

Huh ... of course what shot them?

Have you deleted all cache and media cache database files, rebooting and testing them?

Neil

[aaronde]

I haven't. I'll try that

[R Neil Haugen]

Some times a bit of corruption gets into the cache files or preview files, and every time the clip included in that is used, you get the corruption. Therefore clearing the cache/database and preview files fixes many such issues.

Other times ... it's other things to try.

Neil

[aaronde]

Any other suggestions? This didn't work.

[aaronde · Accepted solution]

Nevermind I fixed it.

[Peru Bob]

aaronde  wrote

Nevermind I fixed it.

For the benefit of others who may have the same issue, how did you fix it?