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Hello,
We have a new fleet of Dell Latitude 3390 laptops (Windows 10, 64-bit) and all users who have a Creative Cloud/Adobe Acrobe Pro DC license are unable to install Adobe PDF printer.
I have tried the following options (with Creative Cloud install and Adobe Acrobat Pro DC standalone install) found on previous posts:
Solution 1
Repair the Acrobat installation using the option in the Help menu. Doesn't work
Solution 2
Uninstall and then re-install Acrobat on your Windows OS. Doesn't work
Solution 3
Manually install the PDF Printer
If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\<OS version> folders.
When I try option 3, I get the following messages when trying to add those specific drivers from C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF :
I've tried turning off digital signage but no luck.
If I install Acrobat Pro DC on our Dell Desktop machines (also running 64-bit, Win 10) the Adobe Printer will show up. Or even an old Windows 7 HP laptop so it seems really strange it won't work on this specific Dell Latitude 3390 style laptop.
Does anyone have any ideas or experienced similar issues?
Thanks,
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That's interesting. It suggests your PC fleet has things left out (printer drivers) which are part of standard Windows. Try installing a PostScript printer driver using the Printers Control Panel and see what happens. I suggest you try to install mfr: Generic printer: MS Publisher Generic Imagesetter.