Acrobat Standard DC (version 2015) required register licenses key again on Windows 10 1709

[hkeaah70686693]

Hi all. Recently found that Acrobat DC Standard (2015) required me to enter the license key again on Windows 10 1709. The license key already activated on the machine but after a while (maybe 1-2 months). It requires to enter the license key again. Is the Windows 10 update package affected? It is annoying to enter the license key again and again on the business PCs.

See if you can help on this. Thanks

Eric.

[Adorobat]

Hi Eric,

As per the description mentioned above, Acrobat Standard requires you to enter the license key repeatedly, is that correct?

Could you try the troubleshooting steps given in following forum threads discussing the similar issue:

Re: Acrobat XI Pro Repeatedly Asking to License Despite Registering/Activating

Problem with the License key for the Acrobat Xl Pro (Installation & updates)

You may also visit the following help document for more info:

Prompted for serial number or Adobe ID

Let us know if you need any help.

Shivam

[ravinderg62643219]

Hi Eric,

Could you please confirm if your windows update didn't deleted any application files from the machine?

Could you please provide us the logs from your machine where you observed the issue to investigate it further.

You can collect and upload the logs using Adobe  Log Collector Tool  and share the file name you uploaded.

Regards

Ravi