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Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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I am using the recently updated Adobe Acrobat Pro DC 2019.008... which crashes every 5 min, losing changes which had not been manually saved (such as commenting).

I see there is an autosave to 'temporary file' option but how does one restore from this temp file? Can this ver Acrobat auto save every x min?

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General troubleshooting

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Adobe Employee , Oct 09, 2018 Oct 09, 2018

Hi davidl,

As Acrobat is crashing after installing the update, could you try installing the patch 19.008.20074 using "check for updates" option under "Help" menu, reboot the machine after installing the update and try launching Acrobat again? You may also download updates from here: Adobe - Acrobat : For Macintosh

Adobe - Acrobat : For Windows

Let us know how it goes.

Shivam

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Adobe Employee ,
Oct 09, 2018 Oct 09, 2018

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Hi davidl,

As Acrobat is crashing after installing the update, could you try installing the patch 19.008.20074 using "check for updates" option under "Help" menu, reboot the machine after installing the update and try launching Acrobat again? You may also download updates from here: Adobe - Acrobat : For Macintosh

Adobe - Acrobat : For Windows

Let us know how it goes.

Shivam

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Community Beginner ,
Oct 09, 2018 Oct 09, 2018

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The update seems to have solved the issue. Much appreciated.

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Adobe Employee ,
Oct 10, 2018 Oct 10, 2018

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Thanks for letting us know this is fixed!

-Shivam

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