2 Replies Latest reply on Nov 20, 2018 11:00 AM by ohmnath

    Crash when editing text in CC2018

    joem6015386

      I am using CC2018 Version 13.1 and InDesign keeps crashing every time I copy and paste and then edit text that has been copied from Word or another InDesign document and pasted into this document. Please help.

        • 1. Re: Crash when editing text in CC2018
          Bill Silbert Adobe Community Professional

          Try trashing your InDesign preferences.

          To do so:

          For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

          For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

          To do so:

          On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

          The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

          1 person found this helpful
          • 2. Re: Crash when editing text in CC2018
            ohmnath Adobe Employee

            Hi Joe,

             

            Please update your InDesign to CC 2019 (14.0.1) and check. We've fixed text related issues in the newest update.

            You can use the Creative Cloud app to update InDesign. Please refer to this help article if you face any difficulty in updating: Update apps to the latest release of Adobe Creative Cloud

             

             

            Regards,

            Om