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The workaround is not using a PDF.
This sounds like a perfect use case for an online form on a webpage. Lots of plugins that can help with it.
I wrote this a couple of years ago. It’s only gotten worse since.
Sorry, I missed the last line in your post but it’s best to explain why web is a way better route.
Not disagreeing, as I'm a front end web-dev by trade, but I've been tasked with making these interactive PDF's and they have to have these popup's.
Seems to be a half baked idea and implementation in InDesign given the amount of steps/hoops to jump through. For a single and simple one, sure, but having more than one, it get's convoluted.
Did you read my blog post?
I just finished it a minute ago and saw your reply. Yes, I do agree with the points you've made. I just wish that others who have made this request of me would also understand.
The feature itself is broken and does not provide a straightforward way to accomplish what I am looking for.
Sure, simple things it's fine fore but for 8 or more of these info boxes that I'm trying to create, it's just a bloody logistical nightmare, but could be easier to implement if the code for the feature was refactored.
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It has little to do with InDesign and great deal to do with the format itself. It’s not likely to work on mobile devices at all and outside of Acrobat or Reader on desktops it’s a complete crapshoot.
You could always try to add the interactivity in Acrobat. Might be easier.