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Hi guys - I clicked on a word to spell check it and got a pinwheel. Now my Indesign document crashes after opening - and the backups of this doc also crash. Just to be clear - my other .indd docs open without crashing. I have been working on this - the text part of a new graphic novel - all week. I have done what I am supposed to - i.e. made regular backups - but these all crash.
Is there any way some helpful person at Adobe - or anyone - can sort out this file? Maybe make me a clean inml?
I have tried clearing my Indesign preferances file but no good. I can't reinstall anything as I am in Qatar on an author tour and the disks are back in the UK.
Indesign crashes before I can export it as an idml file.
Here is a link if anyone can help. Please!
https://drive.google.com/open?id=1t6TR37f2KV-FJQ-THkxfLsm2JmbcUWe3
Hi thanks loads for getting back to me.
I’ve reconstructed the doc from a pdf - took ages but I am on a deadline.
I’ll contact you if it happens again.
Thanks
Robin
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Which OS?
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Sorry - it's a Mac air running Yosemite.
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- Mac - Yosemite 10.10.5
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There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.
If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.
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Hi thanks loads for getting back to me.
I’ve reconstructed the doc from a pdf - took ages but I am on a deadline.
I’ll contact you if it happens again.
Thanks
Robin