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Problems with audio playback

New Here ,
Sep 25, 2018 Sep 25, 2018

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Hello everyone

My namy is Alex.

I work in Africa and have CC 2018 package.

I am a video editor and have had issues with playback of edited material for viewing.

Audio stops, from time to time, on the voice track or music track, during parts of the video.

I work with Adobe CC 2018.

Windows 10 Pro 64-bit

32 MB RAM 

GPU Acceleration CUDA

Device Class ASIO

Blackmagic Audio

Attached is a video that further clarifies the problem.

https://adobeio.zendesk.com/attachments/token/0yeguST82gzipCMzWz1MCV7St/?name=VIDEO+ADOBE.mp4

This error occurs only in the display and not in the export.

How can I solve this problem?

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Contributor ,
Sep 25, 2018 Sep 25, 2018

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The link you attached to your question does not work, as far as I understood your problem, I can offer a temporary solution, mark all tracks solo, and play the video, when everything is ok, unmark them.

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Thanks Grigor

I tried, but I still have faults.

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LEGEND ,
Sep 25, 2018 Sep 25, 2018

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What is Blackmagic Audio?

What camera was used to film the footage?

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Hi Jim.

Yes, I work with Blackmagic Audio.
I can not believe what the video format is. I work in a production company where the other computers have the same specifications as my computer and the problem only happens on my computer

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LEGEND ,
Sep 25, 2018 Sep 25, 2018

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You haven't actually answered the two questions I asked.

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Sorry Jim, below are the specifications of the cameras:

PXW 400 pro.sony

PXW X400 pro.sony

PXW X320

The video format is always MXF FULLHD 25fps

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New Here ,
Sep 25, 2018 Sep 25, 2018

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I'm making the video available for you to understand.
Thank you again.

https://youtu.be/dJP8fjuvk1Q

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Contributor ,
Sep 26, 2018 Sep 26, 2018

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Could you please provide us a screenshot, wherer we can see the whole timeline and all the panels next to it. thanks

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New Here ,
Sep 26, 2018 Sep 26, 2018

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Hi Grigor.

Of course, follow as screenshots:

screenshot 1.JPG

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New Here ,
Sep 26, 2018 Sep 26, 2018

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screenshot 2.JPG

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Contributor ,
Oct 01, 2018 Oct 01, 2018

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You have only A1 and A2 audio tracks activated, activate them all to have correct audio playback.

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New Here ,
Oct 02, 2018 Oct 02, 2018

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Hi Grigor

In this project I actually only have two audio tracks enabled but in others I have the four tracks in solo track and the problems occurs in the same way.

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Adobe Employee ,
Oct 10, 2018 Oct 10, 2018

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Still having audio problems, AxM? Please let us know.

Thanks,
Kevin

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New Here ,
Oct 11, 2018 Oct 11, 2018

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Hi Kevin,

The problem is not solved. The solutions presented here have had no effect.

What I did was work with all the tracks in solo.

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Sorry for that. Can you contact our agents for an investigation? Contact Customer Care Click on "Creative Cloud." Let us know what they say.

Thanks,

Kevin

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New Here ,
Oct 12, 2018 Oct 12, 2018

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I started the search around. I did not get a satisfactory answer and always refer me to the forum ... I have no hope of solving it anymore.
I would discard Adobe but the computer is from the companies then I close the discussion.
Thank you.

Thank you all.

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Adobe Employee ,
Oct 12, 2018 Oct 12, 2018

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You should have the option to chat with or phone our agents. If you only have forum access, you might have a different kind of Creative Cloud account (Enterprise or Education licensing). I see you are in Africa, so that might be the problem. Kindly PM me your Adobe ID and I can arrange a callback.

Sorry for the frustration and thank you,
Kevin

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New Here ,
Oct 15, 2018 Oct 15, 2018

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LATEST

Hi Kevin

Yes, my Creative Cloud account is enterprise.

I'll be out of the studios for a week. I'll be in touch.

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