[Widespread Error] Adobe Acrobat XI Pro "insufficient Memory" or "not enough data"

[Cameroon5772]

Our office recently had a hardware recycle, and everyone got new laptops. The two laptops are Lenovo X1 Yoga 3rd Gen's and lenovo T480's.

Specs:

Windows 10 x64

Intel i7 processors

16GB RAM

Adobe is up to date with the most recent patches, installed by using the in-application update utility.

Errors are:

"insufficient memory to perform this operation"

"not enough data to process the image”

Errors will occur after there are already a few documents open, and they go to open another one.

If there is any more information I can provide that will help narrow it down, please let me know.

[Test Screen Name]

At the time of the error, how much memory is the Acrobat Pro application using? (See Task Manager)

[Cameroon5772]

I will get that info over to you the next time the error occurs (They happen throughout the day, so it shouldn't be too long of a wait.)

Is there anything else you'd like to know regarding the systems state at the time of error?

[Test Screen Name]

Is the “not enough data“ message longer than that? is it repeatable (you always get it for particular files)?

[Cameroon5772]

Full error is "not enough data to process the image”

Not repeatable. It happens to random PDF's over the course of a day. The only common link seems to be that it happens after they already have a few other PDFs open.

[Test Screen Name]

That is an interesting one because this "insufficient data for an image" error has always been solid in previous reports, and is usually a faulty PDF. If it happens randomly, I wonder if the files are coming from a network location?

[Cameroon5772]

They are accessing PDFs on network shares, yes.

[Test Screen Name]

I would wish to test whether the network was behind this. See whether a particular problem user can work entirely from local copies. If the problem goes away, you have to look at the network to see what is causing it to fail so often.

[Cameroon5772]

It does appear to be network related objects, but there are no indicators that there are any network based connectivity issues (Ping times are normal, speed is great, etc).

Is there an option in Adobe I might try that can affect the performance when accessing network resources?

[Test Screen Name]

No, no options at all. It just opens a file and expects to be able to use it, whether it is local or networked.

[Cameroon5772]

Are you aware of any common network configurations that may impact Adobe's access to the file it's trying to edit? mind you, the error it's throwing seems to always be related to memory.

[Test Screen Name]

I haven't personally experienced them. But it is worth noting that Acrobat Reader doesn't read the whole file into memory, because it might be dealing with files that are too big for memory. So... it will read part of the file when you start up, and more later. For example, if you move to the next page, or do a FIND, or do a SAVE AS, the chances are it will need to reread the original file. This should be fine, everything should continue to work.

But let's look at some theoretical issues.

* Maybe some servers have a timeout on open files. Hey, that file's been open 6 hours, let's close it. Or they get closed overnight, or maybe a server reboot overnight. Unless you force a shutdown on your users, they may have PDF documents open for days or weeks.

* Maybe some users get their systems hibernated. This does strange things to network shares, because to the server, it's gone away. Word refuses to allow hibernation for this reason.