Premiere Pro CC 2018 not playing any audio or video

[rhmcclurg]

Just installed premiere pro cc 2018 and trying to do a short commercial.... put the videos and audio in the sequence line, and nothing...no playback whatsoever. what is going on? i do not have any presets, no plugins, nothing. could it be a codec? video was shot with canon 60d. please i need help.

[Vidya Sagar]

Hi rhmcclurg,

Sorry for the trouble. Just for a test, change the renderer & check the issue. Here are the steps: FAQ: How to change the Video Renderer in Premiere Pro?

What are the system specs(OS, RAM, GPU, CPU)?

Thanks,

Vidya

[rhmcclurg]

Nothing happened with rendering (i tried that before i messaged, nothing happened prior to rendering and after). I used to have this installed 2 years ago different model and worked fine (dont know what i did)

Specs:

Windows 10

Processor: AMD A6-5200 with Radeon HD Graphics 2.0GHz

Memory: 8GB

SYS: 64Bit

When i hit play, does nothing just shows stop button, time does not advance.

I also try to change audio setting from mme to asio and the program freezes instantly. I have a Presonus AudioBox iTwo audio interface that i run the line in and out from as well.

[Vidya Sagar]

Hi rhmcclurg,

Thanks for the info. Please share a screenshot of Preferences > Audio Hardware.

Just for a test, change the Default Input in Preferences > Audio Hardware > Default Input to 'NO INPUT' and check the issue.

Thanks,

Vidya

[dwainev19360772]

I had the same problem on my brand new Alienware R5 17 using Windows 10. I just checked this button after reading you emails strings and it fix my issue.

Thanks,

Dwaine

[Erik Susanto]

This help me so much, thank you and now my audio is working now. Thanks!

[arnoge]

Hello,

Got the same problem with a Gigabyte.

GTX 1070

32 Go ram

Everything on SSD.

Well, Dwain, you are right it's a audio issue.

I didn't have the same menu as you but when getting inside the material configuration, there were a driver conflict :Realtek stereo and Realtek surround,...

So just keep the stereo one. Deactivate the other(s) ones.

And that worked perfectly, even in full resolution with 4K.

Thanks

AG