A low-level exception occurred in: lvcod64.dll (GetAVICodecs)

[Thalesm]

After upgrading to the 2019 version of Premiere Pro CC I'm getting this error when opening any project. I can edit the project but I don't know if any work that I'll be doing will be compromised by this error. I need a position about this problem to continue working in any project in the 2019 version.

[deanng85354345]

Same here. Since the error started, I can't play preview video, work with graphics, or open the color panel. Everything just crashes, even after uninstalling and reinstalling the program.

[johnc87476273]

Same with me! I've struggled for the past 2 days and i am a youtuber, I can't even do my work! I am really worried.

I've had 2 customer support helps, screen share my computer, so they can use it themselves and both have not been able to fix the issue.

I've updated to 2019 (problem happened with 2018), i've updated my 980 graphics card drivers, i've cleaned cache files, i've deleted premier pro and re downloaded it, but to no avail!

I am getting really frustrated now, i can't afford to miss uploading because of some crazy issue! So stressful!

[Thalesm]

I'm very frustrated with the support from Adobe.

A low-level exception is popping up in several posts and in different circumstances.

We are not getting any response from Adobe technical people. Do they read any of those posts? Do they care?

The only suggestion that I can add to this issue is to uninstall Premiere version 2019 and continue to use version 2018 until someone from Adobe resolve this serious problem.

I spent already too many hours trying to solve it.

Mod note: Edited for content.

[juanmario]

Hi.

It seems that lvcod64.dll belongs to the installation of Logitech Webcam software.

As we know historically the loading of inadequate elements can cause problems in Premiere, as it happened with the K-Lite.

My recommendation is to verify possible updates of the product to know if this solves the problem or uninstall it.

Another solution would be to remove lvcod64.dll from the system but I do not know how you can impart this to the software.

[VITS]

Hi huanmario,

I have the same error message in PremierePro CC 2019 even if it doesn't seem to affect my work. Anyway, I have also a logitech webcam with all drivers updated, I have also try to unistall it but the error still occurs.

[Shivangi_Gupta]

Hi all,

Sorry to hear that you are facing this issue.

We have identified this as a known issue and we are working on a fix. Till then, please try these workarounds:

• Uninstall all Logitech drivers from Device Manager.
• Go to the folder C:/Windows/System32 and delete the file lvcode64.dll or lvcod64.dll.

Let us know if it helps.

Thanks,

Shivangi

[JadedEnvy]

This worked for me today. While I was unable to find the drivers the post said to delete I was able to find the file in the system32 folder and deleted it after closing Premiere Pro cc 2019. I am hoping this works until Adobe can update the scripts.

[gabriel_roni]

I'm having this error too and have reverted to using 2018 CC version.

This solution of removing the .dll will not work for me because I need the drivers for the Logitech c920 Webcam I am using -- if I delete the .dll file then would not my Logitech webcam stop working? Please fix this quickly Thank you.

[germancgalvan]

Same problem here and I can´t delete lvcode64.dll because I use my logitech webcam for video conferencing

[Shivangi_Gupta]

Hi germancgalvan,

I understand your point. Till the time we are working on a fix, you can use the previous version of Adobe Premiere Pro i.e. cc12.1.2, if it is working fine for you.

I will advocate on your behalf.

Thank you for your patience,

Shivangi

[Sjaani]

Glad I found this. All I had to do was remove the file from the System32 folder. Premiere works and my Logitech camera still works as well.

[Qu1etStorm]

It does not correct the problem for me. With all of the praise this software gets I am shocked at how many bugs it has. Paying a perpetual subscription for buggy software is crazy. You would think it would be a well oiled machine even after updates.

[Sjaani]

Sorry to hear it hasn't worked for you. As is stated above though there are other solutions to try. Hopefully one will work until Adobe fixes the issue for everyone.

[saif07]

Ppro is so unreliable that I lost my work after 2 hours working hard on it. Stopped responding for no reason

[zaib_pro]

Deleting the file lvcod64.dll from the folder C:/Windows/System32 has solved this issue for me.

Thank you so much

[ouhscamds]

Deleting the file made things worse. Now I've lost audio in Premiere. All Audio HW Default Ins/Outs in Preferences unchanged; and now the devices are listed as (Not Working)

Restoring the file didn't work, nor did restarting the system (Win 10) I'm still getting system sounds- so it's not the device.

UPDATE:

.

Uninstalling/Reinstalling fixed the audio- but I'm still getting the exception error

[nissanl7436926]

I have a Logitech set of Audio speakers
BUT: do not find any lvcod64.dll on my PC
Still I Premiere Pro 2019 gives me the error msg

Adobe TechSupport person today told me after a good look at my computer, that I have to look for AVI Codecs from Microsoft
- I really can't understand this!!!

[nissanl7436926]

my problem has never been Avi codes nor nothing more than  BUG that was fixed and solved the problem.

speaking of the new release, I must mention the issue I'm having with BRIDGE. had to downgrade back to early version because it kept crashing on me.

Mod note: edited for content. Please do not attack others on these forums, including Adobe employees. Please abide by Adobe Community Guidelines.

[s_Mash_D]

what's the fix if using a mac?

[stampedrat]

I'm experiencing this issue in Windows 10. Reverting to Premiere 2017 or 2018 for now.

[renatom24393182]

I had same problem here ! It is very expensive plan for there to be no solution ! If there is no quick solution I will cancel my Plan, ADOBE CREATIVE CLOUD !

[Ann Bens]

There is no point in threatening to cancel your subscription on a user to user platform.

If you want help Contact Customer Care and ask for video queue.

[Averdahl]

If there is no quick solution I will cancel my Plan, ADOBE CREATIVE CLOUD !

This issue has been solved for a long time now.

In Premiere Pro CC 2019, go to Help > Updates. That´s a quick solution.

[krluck]

It would be really helpful to have the "Correct Answer" updated to reflect that the problem can now be solved by simply updating the app!

[Averdahl]

It would be really helpful to have the "Correct Answer" updated to reflect that the problem can now be solved by simply updating the app!

Good point!

I just updated the correct answer to this issue.