Lightroom crashes on import

[sjd5256]

Hi all, I haven't used lightroom in a while but took some photo's of my partners graduation recently and whenever I try to import the photos lightroom constantly crashes.

It is an old version (5.7.1) and I aw using it on Windows 10.

Has anyone experienced this issue and successfully fixed it?

Thanks

[dj_paige]

Do you get any error message? If so, please quote the exact complete unedited word-for-word error message.

Are the photos JPG or RAW? If RAW, what camera took them? How are you doing the import, from card reader, or USB cable to the camera?

[sjd5256]

Hi, no error message just saying that windows is trying to recover the program, no specific error message with LR.

The photos are RAW and taken on a canon 600D and it is being pulled from an SD reader built into the laptop, but it’s not even going that far it crashes as soon as I click the import option.

[effeegee]

If you have an Android phone connected when you import LR crashes on import

[sjd5256]

No android connected to my laptop

[Catsze]

I had a Samsung cellphone on my USB-port for charging ... I  disconnect the phone and LR is working.... OMG!!!!!!!! Thanks

[Lunamaster]

Thank you!!! This was driving me nuts!

[Peter Bullit]

Thank you, lifesaver! Adobe: Fix this! Obviously a bug since many years.

[Joe Foe Toe]

Try importing a file to your computer first, and then into LR - if that works, it helps isolate the problem, and at least gives you a temporary workaround. If you can't import a file to your computer, it eliminates LR as the culprit.

[PosseSandboe]

I went through some threads about this now as I struggled with the same issue.

Easy solution: The card reader that I used (just a Plexgear mulit-card reader) bugged Lightroom somehow, when I unplugged it the whole thing worked again.

[GoldingD]

In your plug-ins, do you have LogiOptions?

[GoldingD]

As a workaround, outside of Lightroom copy the photos to the folder you want them in. Then in Lightroom, attempt the import as an ADD