Fujifilm XT3 RAW not working Still

[nimin42744777]

Hi

My Lightroom Classic is updated, but it still not recognizing my RAW XT3 files.  Furthermore, I can't locate any of the Fujifilm simulations in Profiles. 

Thanks!

[John Waller]

The X-T3 was first supported in Lightroom Classic CC 8.0.

Cameras supported by Camera Raw

What version number is shown when you click Help > System Info in Lightroom?

[nimin42744777]

7.5

My Creative Cloud says it's updated.  Is 8.0 on iOS only?

[John Waller]

Lightroom Classic CC 8.0 is for both Windows and Mac desktop operating systems.

Which exact operating system are you running?

[nimin42744777]

Windows 10 Enterprise Version 1607

[John Waller]

Try Available updates not listed for Adobe Creative Cloud applications

[nimin42744777]

thanks. first three didnt work.  Off to uninstall and install. 

[nimin42744777]

7.5

My Creative Cloud says it's updated.  Is 8.0 on iOS only? 

[nimin42744777]

Sorry about repeat answer...

[GoldingD]

You probably need an update to your Creative Cloud Desktop application. It is giving you false info.

[GoldingD]

Be aware, when you do get the update LL Classic, you will not be happy. LR , ACR, and the DNG converter, are all fouling X-T3 image up upon applying any WB other than "as shot". Adobe is aware of this.

[nimin42744777]

I read that...  I really like LR, I'd hate to have to switch to C1

[nimin42744777]

How does one do that?  The Update function within the application and on Creative Cloud both say that my program is updated.  Any idea if Windows (which I use) is different from iOS?

[John Waller]

Try Available updates not listed for Adobe Creative Cloud applications

FYI iOS is the Apple mobile operating system for iPhones and iPads.

macOS is the desktop operating system (the Apple version of Windows)

[elie_dinur]

> You probably need an update to your Creative Cloud Desktop application. It is giving you false info.

>> How does one do that?  The Update function within the application and on Creative Cloud both say that my program is updated.

[nimin42744777]

tried, didn't work.

[john beardsworth]

Try using the CC app to sign out, then sign in again.

If that doesn't work, uninstall it using your OS and reinstall from Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

[nimin42744777]

Failed as well.  Uninstalled. installed. Still showing up as 7.5 and doesn't recognize XT3 RAW files.  Anyone here from Adobe?

Any users who moved/moving/studied Capture 1?

[john beardsworth]

From the CC Application, remove LR Classic 7.5, then install 8.0.

[nimin42744777]

I did that, but it installed 7.5 instead of 8. 

[john beardsworth]

Have you actually uninstalled the CC App, then downloaded and reinstalled it?

I assume you've restarted the computer at some point in the past few days.

[nimin42744777]

All of the above.

[John Waller · Accepted solution]

nimin42744777  wrote

I did that, but it installed 7.5 instead of 8. 

And I've just realized why: your operating system is not supported by Lightroom Classic CC version 8.0.

System requirements:

Lightroom Classic CC system requirements

Windows 10 in those requirements has a footnote (**):

**  Not supported on Windows 8.1, Windows 10 versions 1511 and 1607.

You're running 1607 so you cannot install version 8 on your system.

So, unless you upgrade your operating system, you'll have to use the DNG converter. Convert all X-T3 Raw files to DNG format then import the DNG files (not the Raw files) into version 7.5

Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC

[nimin42744777]

Thank you John, you rock.  And Adobe does ​not.

[craigconfire]

Went to see if I could import raw x-t3 photos on an iPad mini 4 running iOS 12, but the iPad doesn’t recognize the raw photos nor shows a preview, but it does import them. Opened Lightroom cc for ipad, import and got the unable to open error. Lightroom CC iPad  is up to date and the specs all say ACR 11. Here is the bug, work around, push the “i“ info button when trying to import/open in Lightroom CC for iPad, for what ever reason it will open the photos. I confirmed this on five raw images. You have to click the i for each photo but it works.