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PS and Premiere 2019 Instant Crash

Explorer ,
Oct 31, 2018 Oct 31, 2018

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Having the same issues since the update - using Photoshop and Premiere.:

I'm using Windows 10 Pro 64 bit. NVIDIA Geforce GTX 950. 32gb ram. SSD

Crazy slow response from support too :[

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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Moved to Premiere Pro CC​

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New Here ,
Dec 19, 2018 Dec 19, 2018

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Hello Sahil,

I am having the same issue but with Illustrator. It used to work great until the new update was installed.

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Adobe Employee ,
Dec 19, 2018 Dec 19, 2018

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Hi Clairessew,

Would request you to post this as a question in this forum Illustrator​, as you might get help by our forum experts there.

Regards,
Sahil

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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Hi there,

Sorry to hear about slow performance and crashing with Photoshop, let us help make this right.

Could you please let us know when does Photoshop crash? Does it crash while using a specific feature or tool?

Also, do you get any error messages?


Could you please check if there are any pending Windows update?

You may also try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps

GPU troubleshooting Photoshop - https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html


For slow performance behavior, please have a look at this article: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

Regards,
Sahil

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