Sign out option missing from help drop down

[samanthap95559152]

Acrobat pro DC is telling me I need to sign out and sign back in to link my subscription, but there the sign out option is missing.

I've searched the forums and downloaded a patch, but no luck.

Help/direction is appreciated... thank you!

[Adorobat]

Hi samanthap,

As mentioned sign out option is missing under Help menu in Acrobat, could you try rebooting the machine once if you haven't already, relaunch Acrobat and check? Also, confirm the application and the dot version you are using on the machine: Identify the product and its version for Acrobat and Reader DC

Also, it could be possible that you have acrobat installed using customization wizard using which sign in/sign out option can be disabled. Refer to the following forum thread which discusses the similar topic:

Disable SignIn / Sign Out (Adobe Acrobat DC)

Let us know if you need any help.

Shivam