Adobe DC scan image to file does not work

[takku]

This problem exists with macOS. We try to scan document and save it as a file.

When you press scan, it scans the image and then does nothing. There's no prompt to save the file or anything like that.

It has been tested with a differenct Mac in same enviroment and it works. Mac's own image scanner works and lets you save the file.

Below is the image of how far you can get. When you press "Scan", the scanner makes noise (to scan the image) and after that the window closes and nothing happens. Program does not crash after this or anything.

[gary_sc]

Hi Takku,

I'm with very mixed feelings about this issue: on one hand it should work. On the other hand I find that Apple's Image Capture to be bordering on worthless so depending on it is like depending on a car that is always breaking down.

But to help the problem: what kind of scanner do you have and what OS are you running on (which version of MAC OS)?

Now, to really help you consider this: Any scanner you buy will come with scanning software that will be better than Apple's Image Capture. Unfortunately due to security issues, Apple stopped using the Twain interface for linking to real scanning software many years ago and tweaked Image Capture to do be the scanner for other applications (Acrobat, Photoshop, etc.).

This means that to get good quality scans, you would first scan your pages via the scanner's software and save the files to a folder on your desktop (or wherever you want to place them). Then drag each collection of images onto the Acrobat icon in the Dock and Acrobat will convert them into a PDF, make them searchable, and collate them into one document (note: to do this last item the pages need to be numbered in order, that is "scan-01.tif," "scan-02.tif," etc.). Do not be concerned about the sizes of the output pages, full page tif documents can easily be around 20 MB but will convert to a few hundred kb (or less) after conversion to PDF.

A better explanation on how to achieve this can be read here:

https://forums.adobe.com/community/creativepipeline/blog/2018/01/22/scanning-clean-search-able-pdfs

So the question I do have for you is do you want to make the scanning from within Acrobat work using dreadful software or do you want to go straight to proper scans and getting good results?

Let us know how you proceed?

[takku]

OS version is High Sierra, and it was working before. It works for another user in same enviroment and the scanner used is really basic OKI MC363. The scanning quality isnt the issue here. The issue is that scanning straight to software worked before, and now it doesn't. The user is used to working like this, so we can't fix the issue by saying "apple software is dreadful, use something else".

[Adorobat]

Hi takku,

In addition to gary_sc, try the troubleshooting steps given in the following help documents:

Troubleshoot issues in scanning using Acrobat on Mac OS

Troubleshooting tips for scanner issues when using Acrobat

Thanks,

Shivam