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Hi everybody!
That drives me crazy ( not britney spears song i promise), but I decide to install for the first time adobe premier pro cc 2019, the trial version, and if that finaly work , gonna add it to my actual adobe pack. SO, i have windows 10, the lastest version, my computer is pretty young and have cool skills (he can support easily all the update from adobe). Whatever. I launch premiere, i want to import my video annnnd, this annoying message appeared " can't be read on the computer disk / or can't read this file). So I watch and read lot of tuto, old same topic message in different forums, tried all these "fix issues" solutions, but no one works ( how to lose your day? Call me please!).
Like Adobe cc cleaner ( with all the steps)
Convert the video with handbrake
Download the last windows media pack number blabla ( won't install cause my computer said " nope i already have the latest version of your stuff dude".
So VOILA ( yeah i'm french that explain all).
If somebody want to be my hero for this ( or wonder woman btw ). Please, make a guy happy.
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Hi Jordan. This seems a little strange as PP can natively support both .mp4 and .mov files. Can you kindly post your system spec and the OS you are running so that I can look at a solution. Also can you send a pic of the media info of the files that you are trying to import. Thanks. Mo
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Hi Jordan,
If I'm understanding correctly, you did not have any version of Premiere before - is that right?
Can you import any video files?
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It's correct! On this computer, I have an oooold one on my previous computer and not even with my actual adobe account but another one.
So no i can't import any video file, .mov or mp4 or avi, none of them!
Hi Inet!
I have windows professional N with an EVGA GeForce GTX 1060 SC GAMING/ACX 2.0 6GB GDDR5/DX12 / intel I7-7700 !
I'm gonne send you the info of the file but it's an usual typicaly file!
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What camera was used to create the footage?
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A reflex Canon 60D
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even from the video file of my phone it can't read
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OK.
Does VLC play the clips?
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yes, perfectly!
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Got it.
What is the exact (word for word) error message that comes up when you import the media?
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"impossible to open the file on the disk", i change the localisation to try this solution, try different video file at different localisation, like not on the same disk, external and intern, the same message...
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Is that message translated from another language?
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From french
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I have seen this issue being resolved by installing the latest Windows 10 Media Feature Pack
https://support.microsoft.com/en-au/help/4057437/media-feature-pack-for-windows-10-n-april-2018
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Hey Jordan!
Have you been able to import everything? Was your problem fixed? Let us know if not.
Thanks!
Caroline