Green distorted image

[JMParsons]

I have imported some MP4s from my phone into Premiere Pro. The images play fine in other applicatons, but they look like this in Premiere:

The computer is a new Dell Laptop with a NVDIAGeForce GTX 1050 display adapter.

I have tried re-importing directly from the phone rather than through Dropbox, but results are still the same.

[Mo Moolla]

1. What version of PP are you running?

2. Plz share a pic of the video format

3. Have you installed the latest Nvidia Web and CUDA drivers?

4. Does the video play back normally in another application e.g VLC / Windows Media Player

5. Are u on Windows or Mac OS. If so which version?

[JMParsons]

Using CC 13.0

"Have you installed the latest Nvidia Web and CUDA drivers?"

Drivers are the latest, but I don't know what web & CUDA drivers are

"Does the video play back normally in another application e.g VLC / Windows Media Player"

Yes.

"Are u on Windows or Mac OS. If so which version?"

Windows 10

Thanks!

[Trent Happel · Accepted solution]

Have you tried updating your CUDA and Intel drivers?

CUDA info: Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

Intel driver info: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

[Mo Moolla]

Thanks Trent, Hopefully fresh new drivers will resolve this issue.

[JMParsons]

I downloaded the drivers and got this error when I tried to install:

[Ann Bens]

The message is clear: you need to update your OS first.

Which version are you running.

[JMParsons]

Windows 10. The OS is up to date.

[Ann Bens]

Which version of windows 10?

[JMParsons]

It's fixed now...I updated the Intel drivers and now it works fine. Thank you all for bailing me out so quickly!

Joe Parsons

[Trent Happel]

Glad to hear updating the Intel driver resolved the issue!

[JMParsons]

Yeah, it was quite a shock when I saw that display on a brand new computer! I REALLY appreciate everyone's help; I could have been driving myself nuts for hours!