Adobe Acrobat Pro - Cannot Send by Outlook

[theking2]

Hi

Attempts to send using Adobe Acrobat don't work. I have Outlook as default mail programm and it works in all application but for Adobe Acrobat Pro.

I get this error

What should I do to have Acrobat just send a PDF as attachment?

[Adorobat]

Hi theking2,

As per the issue description mentioned above, you are facing issue when trying to send pdf using outlook, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine once if you haven't already and check if that helps.

2- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

3- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.

You may also refer to the following forum threads discussing the similar issue:

https://forums.adobe.com/thread/2368246

email button doesn't work

Let us know if you need any help.

Shivam

[theking2]

Thanks Shivam!

That was refreshingly unhelpful

[Adorobat]

Hi theking2,

Could you confirm the dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, please confirm if you have tried the troubleshooting steps suggested above?

-Shivam

[theking2]

Betriebssystemhersteller: Microsoft Corporation

Betriebssystemname: Microsoft Windows Vista

Betriebssystemversion: 6.2.9200 

BIOS-Version: ALASKA - 1072009

Gebietsschema: Schweizerdeutsch (Schweiz)

Gesamter realer Speicher: 4194303 KB

Gesamter virtueller Speicher: 4194176 KB

Grafikkarte: NVIDIA GeForce GTX 980 Ti

    Version: 23.21.13.9135

    Test: Nicht unterstützt

Größe der Auslagerungsdatei: 4194303 KB

Installierte Acrobat-Version: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe

    Version: 10.1.16.13

    Erstellungsdatum: 2015/09/24

    Erstellungszeit: 17:40:44

Monitor:

    Name: NVIDIA GeForce GTX 980 Ti

    Auflösung: 1920 x 1080 x 60

    Bit pro Pixel: 32

Prozessor: Intel64 Family 6 Model 158 Stepping 9  GenuineIntel  ~4200  Mhz

Standard-Browser:

Standard-E-Mail-Anwendung: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Erstellungsdatum: 2018/09/01

    Erstellungszeit: 10:42:07

Systemname: IAPETUS

Temporärer Ordner: Y:\johannes\Temp\

Verfügbarer realer Speicher: 4194303 KB

Verfügbarer virtueller Speicher: 3974744 KB

Windows-Verzeichnis: C:\WINDOWS

Zeitzone: Mitteleuropäische Zeit

[Adorobat]

Hi theking2,

Thanks for the info. It seems you are using Acrobat X which has been declared end of life. More info here: Adobe Acrobat X and Adobe Reader X End of Support | Adobe Document Cloud.​ You may try reinstalling Acrobat on the machine and check if that helps.

-Shivam

[daniellas95184411]

I have the same problem.  I am using Acrobat XI.  I cannot send an email from within the program.  Outlook is set as the default email program.  I receive the following message:

"An error occurred while trying to create a mail document.  Acrobat is unable to complete your request"

It is extremely frustrating as ALL prior Acrobat versions I have had worked fine.  The only work around is to open Outlook, create the email and then attach the PDF from Finder.  This is not helpful.

Please help.

Paul

[Adorobat]

Hi Paul,

Could you please check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

If that doesn't work, please try the troubleshooting steps given in the following help document: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

-Shivam