Adobe Keeps crashing after updating to 13.0 [low level exception]

[stvprk]

I'm working on 4 different projects. All were working perfectly fine yesterday after I updated. Suddenly all of my projects are not working. I get the A low-level exception occurred in: Adobe Scopes (Transmit::CreateInstance) error. I also get a white screen when I open certain projects. I've tried every troubleshooting technique I know and it's still giving me problems. Please help!

[Ann Bens]

Please post OS and computer specs and what trouble shooting you have done.

[Marc_Evan]

I'm having the same problem. every time I open premiere I'm getting a low-level exception occurred in: Exporter and keep on crushing every 30 mins.

[Laurentiu_Tepeneu]

I have the same problem on Macbook pro - Mojave

[benicho]

Same as above, updated Illustrator and Mojave last night, Illustrator quits for no apparent reason, even prompting Mojave's new force quit dialog box when I'm not using the program. Very problematic for those using it for work.

[Guest]

Hello,

Same problem here since a few days after updating.

I have:

and Premiere Pro CC 2019 (13.0.1) and crashes (can't quit, etc)

with error message "Low Level exception occurred in: Adobe Scopes"

I have to use Premiere 2015 instead ... latest version worked fine before update. Apparently it could be a sudden incompatibility with GPU ?

[Guest]

I would like to add that the Composite Video monitor shows black or white (no image)

[Guest · Accepted solution]

OK after some additional research I came across this solution

A low-level exception occurred in: Adobe Scopes (Transmit::CreateInstance)

Resetting preferences solved my issue 🙂 (hold down "option" when launching Premiere app)

[piotr23]

Hi, if that does not work, I got also this manual workaround of this problem from Adobe Support:

1:- Go to desktop>> click on go>> go to folders>>~/library>>click on go>>application support>>adobe>>premiere pro>> rename premiere pro folder to premiere pro.old

2:- Documents>>adobe>>premiere pro>> rename premiere pro folder to premiere pro.old

Please follow the steps, after close the application.

And then re launch the application again it will work fine.