Adobe Creates GPUCache Folder in Mapped Directories

[chelsea_h27272462]

Adobe Acrobat's latest updates have started creating GPUCache for users when opening PDF files. It does NOT happen on all PDFs, but many. It's annoying our users. Anyone know how to turn this off? Or are you experiencing the same problems? Hopefully this will be fixed in another update. Version that are doing it are listed below.

Verion 2019.008.20071

Version File VErsion: 19.008.20071.41678

AGM Version 4.030.00080

CoolType Version 5.014.00035

Core Version 19.2048

JP2k Version 1.002.00002.41572

Verion 2019.008.20074

Version File VErsion: 19.008.20074.43139

AGM Version 4.030.00081

CoolType Version 5.014.0035

Core Version 19.2048

JP2k Version1.002.00002.41572

[Adorobat]

Hi chelsea h,

Sorry for the delay in response.

As per the issue description mentioned above, Acrobat is creating GPU cache folder in mapped directories when opening pdf files, is that correct?

Could you try installing the latest patch for Acrobat using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates 

Reboot the machine after installing the update and try again.

Let us know how it goes.

Shivam