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Hi!
I have a strange problem with Premiere Pro since 2 days.
I have been using CC2018 the whole year for different projects, without any problems.
Then 2 days ago it suddenly started to crash on start.
I just start it and then do nothing (not even move the mouse) but wait for about 1 minute, then the "crash report" pops up.
So I noticed there is already the CC2019. I updated, and same problem with CC2019: it crashes on start after about 1:20minutes (bit longer but still crashes).
So then i downgraded to the old CC2017 and there is NO problem. No crash, it seems to run stable.
My system:
- Windows 10 Pro 64bit
- Dell XPS 15 9570
- i7-8750G 2.2GHz
- 32GB RAM
- 1TB Hardisc
- NVIDIA GeForce GTX 1050Ti
I tried without success:
- running as administrator
- start with ctrl-alt-shift to clear prefs
- manually deleted media cache
- completely deinstalled all adobe products incl. creative cloud app
- complete new install of creative cloud, then CC2019 (crash) then CC2018 (crash) then CC2017 (no crash)
This is really weird, because everything worked fine for so long with CC2018.
So I assume something else has changed in my system, that suddenly causes CC2018 and the new CC2019 to crash.
But I cant figure out what. I don't recall any recent Windows-Update. And I didn't install any new software.
Any ideas?
At the moment I restarted my current project with CC2017 in order to be able to work.
But I of course have several unfinished CC2018 projects that I can't open anymore.
Cheers,
Matthias
hmmm.... ok i think i fixed it by myself.
but maybe interesting to other people what happened:
it seems there was a driver update for the Intel UHD Graphics 630, the integrated graphics card of my notebook.
i figured out, that actually the LAST TWO versions of that driver (.6373 and .6326) both cause my cc2018 nd cc2019 to crash.
i rolled back to driver version .6323, because that was the last one before my vacation (i was awy for 3 weeks) that seemed to have worked. so it seems after my vacation th
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hmmm.... ok i think i fixed it by myself.
but maybe interesting to other people what happened:
it seems there was a driver update for the Intel UHD Graphics 630, the integrated graphics card of my notebook.
i figured out, that actually the LAST TWO versions of that driver (.6373 and .6326) both cause my cc2018 nd cc2019 to crash.
i rolled back to driver version .6323, because that was the last one before my vacation (i was awy for 3 weeks) that seemed to have worked. so it seems after my vacation the driver updated itself somehow to a newer version which causes problems.
i managed to "force/convince" my notebook to KEEP the old driver version and now the crashes disappeared!
(its a pain in the a..., needed to uninstall the driver, made sure internet connection disabled, then manually installed the old driver).
i have no idea what is the exact explanation for that behaviour. i am just happy to have it fixed.
maybe someone else understands better, what premiere pro is doing there during startup and why the intel driver can cause a crash.
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I had the same problem and just downgraded my Intel UHD Graphics 630 to version .6323.
Download Intel® Graphics Driver for Windows® 10
Premiere and After Effects now work perfectly.
Hope this will be fixed soon with future updates.
Thanks Matthias !
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i am glad that worked for you too 🙂
yay, my first adobe-fix/workaround! 😄
my notebook automatically updated the driver again last night, not sure why.
so again i had to manually rollback to 6323.
i keep that driver as unpacked zip in my download folder.
so when i have to rollback i simply:
- go offline (scary, i know)
- open device manager
- display adapters -> intel 630 -> right click -> properties
- tab "driver" -> uninstall device -> check checkbox "delete driver software for this device" -> uninstall!
- the display switches to a default driver/resolution then, dont worry about that (external displays dont work etc)
- now i usually just wait a few minutes until windows has recovered from this "shock" and magically finds the 6232-driver in my download folder. the display adapter reloads and everything looks smooth again.
sounds a bit like magic, but somehow works for me, in case i have to rollback the driver AGAIN tomorrow... (stupid windows).
of course i hope it will somewhen work with the latest driver. either intel fixes it, or adobe, lets see...