Problems with adobe acrobat DC

[monikag91861779]

I have the same problem as Nathalie. I find it a naughtiness that mine can get any support to solve the problem. But the main thing is all paid, bad service at Adobe

Ce message a été modifié par : Birgit Ewert

[Test Screen Name]

There is no service for the free Acrobat Reader. Do you pay for something else? We have no idea which other problem you mean, there are thousands of posts.

[monikag91861779]

I use the Acrobat Reader DC and pay for it monthly. Recently I can not call the Acrobat reader anymore.
I always get the request to test the Acrobat Reader 14 days or unlock.
Through my adobe account, you can not find help anywhere.

[teachbit]

The Adobe Reader is free, do you mean ADOBE Acrobat DC? You can not open Acrobat Reader? Or what do you mean by “I can not call Acrobat Reader?“

[monikag91861779]

I use the Adobe Acrobat DC and pay for it monthly. Recently I can not call Adobe Acrobat DC anymore.
I will then always receive the request to test 14 days or activate the Acrobat DC. Through my adobe account, you can not find help anywhere. It's all just complicated, not really easy to use.

I think there are more users who have this problem

[Adorobat · Accepted solution]

Hi imonikag,

Sorry for the delay in response.

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Adobe PDF Pack and a trial for Acrobat Pro DC.

Adobe PDF pack is an online service. You just need to Sign in with your Adobe ID here https://cloud.acrobat.com/

Then you can use the Adobe PDF pack services.

You may also use some the feature of Adobe PDF pack in the Adobe Acrobat Reader application (desktop and mobile).

To install Adobe Acrobat Reader on Desktop, use this link Adobe Acrobat Reader DC Install for all versions .

You may also refer to the following forum threads discussing the similar issue:

I subscribed to Adobe PDF Pack but can't figure out how to open it to use. Every time I try to sele...

How do I download Adobe PDF Pack?

Let us know if you need any further help.

Shivam

[Test Screen Name]

Acrobat Reader is free. Please tell us what you pay for so that we can direct you. Please check your Adobe account, or receipt to find the actual thing you pay for.

[monikag91861779]

sorry, I use the Adobe Acrobat DC and pay for it monthly. Recently I can not call Adobe Acrobat DC anymore.
I will then always receive the request to test or activate the Acrobat DC 14 days. Through my adobe account, you can not find help anywhere. It's all just complicated, not really easy to use.
Maybe you can give me a contact person to solve this problem?

[teachbit]

You can try to find an answer here:

Known issues | Adobe Acrobat DC, Reader DC

To be able to really help you, we need more information.what computer, which operating system are you using. Did you install a new system recently?

I can not give you a contact person, as I am not Adobe staff. Most of us are freelancer dedicated to help other users to solve problems.

[~graffiti]

Moved to Acrobat