Windows 10 1809 update, Office 365, Acrobat DC - PDFMaker not working in Word and Word only

[estelledc]

Hi,

Windows got updated to 1809 yesterday, along an Office 365 update. There was an Acrobat DC update as well a bit earlier (2019.008.20081). All the softwares are up to date at the date of this writing.

So, after applying the 1809 update, PDFMaker stopped working in Word. The Acrobat ribbon is there, the buttons inside are grayed out. File > Save as Adobe PDF is grayed out as well. In Word (1810, build 11001.20108). It works as usual in Excel, PowerPoint, Outlook.

I removed the addin, added it back (Word launched as admin). I uninstalled Acrobat DC and reinstalled it. The issue is still there.

Weirdly, my laptop is unaffected. Same software versions.

Any idea how to get PDFMaker to activate and work again?

Thanks folks!

edit:

Word > Export > Create Adobe PDF ain't grayed out, but when trying to create a PDF from there, Word crashes saying it is running into problems with the pdfmaker.officeaddin and offers to disable it.

[Adorobat]

Hi estelledc,

As per the issue description mentioned above, PDF maker is not working in MS Word after installing update, is that correct?

Could you check if you are able to access the following setting in Acrobat:

Launch Acrobat > click Edit > Preferences > Convert to PDF > Microsoft Office word

Click Edit setting. Does that bring up Adobe PDF settings?

Also, try repairing MS Word by going clicking  Start button >  Apps and Features

Select MS Word to repair, and select Modify.

If issue still persists, try troubleshooting steps given in the following help document:

Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

Let us know if you need any help.

Shivam

[estelledc]

Hey, thanks for your reply Shivam.

I can open the settings in Acrobat DC, all good.

I forgot to mention it, but I repaired Office (ProPlus) as a whole before posting. Didn't work. As for the other troubleshooting docs, I checked pretty much everything obvious, from removing / adding the add-in, checking the registry, Normal.dotm, repaired all the things...

I still end up with a ribbon with disabled buttons. Not the slightest idea why.

Internet seems clueless as well at this moment. Annoying. (Printing with Adobe PDF works, there is that.)

[Adorobat]

Hi estelledc,

Thanks for the screenshot.

Could you try replicating the issue in a new user account by clicking Settings  > Accounts  > Family & other people > Add someone else to this PC,  login into that account, and check if options under Acrobat tab in MS Word are enabled?

-Shivam

[estelledc]

Hi Shivam,

Well, I should have tried that but it didn't came to my mind.

So yes, it works as it should on a fresh account : not logged in Adobe CC nor Office 365. Messed up settings somewhere, I guess. Any idea how to fix that?

Thanks!

[Adorobat]

Hi estelledc,

Please try the troubleshooting steps given in the following help document to resolve issue with the specific user account:

Troubleshoot unexpected behavior in specific user account

-Shivam