Acrobat Pro 2017 will not load on MacOS (user specific)

[brianc9295213]

Hoping someone can think of something I haven't tried.

This is for MacOS 10.14 (mojave).  Adobe Acrobat Pro 2017 is running, I can get into preferences from the drop down menu on the top and can close it out, etc.  But, I can't see any other screens.  I don't get the intro screen with the options to load or create a new pdf.  I can open pdf's but they never appear.  I can view them with preview though.  It basically looks as though he's using a second monitor and it's being sent to a monitor out of view (this is not the problem. But, that's what it looks like)

I have uninstalled and reinstalled, no luck.  I logged in as a different user and the issue does not persist.  PDF's load fine this way.  So, I deleted a few adobe folders in the users Library folder so it would force to create it all new.  That did not work.

Weirdest thing is that I decided to login as root, I changed his profile folder to "user.old" and then had him sign in again.  And, with a fresh profile, it STILL does not work.  I logged in as 3 other users and confirmed that it DID work for those, though.  What would cause that?

[Adorobat]

Hi brianc,

As per the issue description mentioned above, pdf's don't appear when opened in Acrobat, is that correct?

Could you try the troubleshooting steps given in the following thread under correct answer and check:

Unable to View PDF's Other Than Full Screen Mac

Let us know how it goes.

Shivam

[brianc9295213]

Thanks, this worked.

The second suggestion probably would have to.

But, this was easier for me to forward to the end user to try.

[brianc9295213]

I just had him try it this morning. And, yes, this worked. You rock, sir!

I spent far too much time trying to figure that out. lol

[Test Screen Name · Accepted solution]

Try this:

Start Acrobat, open a PDF.

Look in the WIndow menu.

Do you see the file listed?

If so, go Window > Tile > Horizontal?

Do you now see the file?

If so, quit Acrobat.

This should fix it permanently.

Seems to affect people with multiple screens/projectors etc.