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I upgraded to 10.14 macOS Mojave (at least several weeks ago) and have experienced a number of anomalies in Photoshop. When version 10.14.1 was released I quickly upgraded hoping to resolve some of the issues. Unfortunately, it seems I've introduced a new issue in LR Classic. When I click to enter the Print module, the spinning wheel starts spinning and essentially the entire program slows to a grinding halt. I have performed two steps to resolve the issue, including disabling the graphics card and uninstalling/reinstalling LR. Neither step helped. Any other suggestions?
Everything is working fine now. I had to take one additional step in this whole troubleshooting process to enable a file to be sent to the printer and that involved simply disabling Kaspersky Internet Protection. My gut tells me Kaspersky is possibly the root of these issues.
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Same OS here and it opens fine.
Have you tried resetting preferences? Hold down Shift and Option as you restart to bring up the reset dialog.
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I just wanted to thank you for responding. Your suggestion will be the first thing I do next time I experience a similar issue, rather than uninstalling the entire program.
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Please let us know your LR version.
Now, to avoid a circular argument, The Latest, the latest what?, I updated to the latest.....on and on
Do the following
In LR click on Help
Click on System Information
Click on Copy
Paste that result in your response.
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I learned something new... never used this feature before. Things are working now- I'll update my troubleshooting steps. Thanks for taking the time.
Lightroom Classic version: 8.0 [ 1193777 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.14.1 [18B75]
Application architecture: x64
Logical processor count: 12
Processor speed: 3.5 GHz
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 6,496.4 MB (9.9%)
Virtual memory used by Lightroom: 19,543.8 MB
Memory cache size: 4,620.7MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 306MB / 32767MB (0%)
Camera Raw real memory: 307MB / 65536MB (0%)
Displays: 1) 3840x2160, 2) 1440x2560
Graphics Processor Info:
Metal: AMD Radeon HD - FirePro D700
Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Volumes/2013_Working_SSD/Lightroom_Master/Master_Collection_LR6-3.lrcat
Settings Folder: /Users/Tripp/Library/Application Support/Adobe/Lightroom
Installed Plugins:
1) AdobeStock
2) ColorChecker Passport
3) Facebook
4) Flickr
5) Imagenomic Portraiture
6) JPEGmini
7) LR/Mogrify 2
8) Nikon Tether Plugin
9) ON1 Effects 10
10) ON1 Enhance 10
11) ON1 Photo 10
12) ON1 Portrait 10
13) ON1 Resize 10
14) Qimage One
15) WP/LR Sync
Config.lua flags: None
AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon HD - FirePro D700 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-2.2.8
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
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When I get back in the office tomorrow I will update this question with the requested version and a responce to resetting preferences. In the meantime, by the time I left this evening I believe thinngs are on their way to working again. I discovered that somehow all of my printers had been removed. Adding them back was not working so I shut the computer down, unplugged everything. Held down the power button to reset the system. Plugged everything back in and pushed power button to start. Upon restarting I was once again able to zap pram (this was another item failing). I then tried adding back printers with success. Prior to the shutdown I would hit the + and nothing would happen. After adding the printers I opened LR and went to the print module with seemingly no delay. At this point I left for the day. The only thing I haven’t done is actually print. So, it appears something was going on system wide.
Thank you very much for both of your suggestions. I will post my version number tomorrow in case someone else
experiences a similar problem.
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Everything is working fine now. I had to take one additional step in this whole troubleshooting process to enable a file to be sent to the printer and that involved simply disabling Kaspersky Internet Protection. My gut tells me Kaspersky is possibly the root of these issues.