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Hi Everyone
I had an BSOD - "Bad_Pool_Caller", and after the restart, premiere pro CC 2019 just wont start.
It gets stuck during initialization on the "Importerquicktime.prm" plugin.
I have tried reinstalling all video related CC apps, renaming the plugins folder, running the app as admin and clearing out the Temp folder in app_Data.
The only thing that worked was to create a new windows account and open premiere there.
However I would really not want to do all the windows user setup just because I got an BSOD.
Does anyone know which user settings have this effect on premiere? any ideas on how I can avoid having to setup a complete new user?
Hi KimDT,
Can you find the file here? %APPDATA%\Adobe\Common\Essential Sound\SharedTags.json
If so, please remove it and see if the situation returns to normal after restarting Premiere Pro.
Thanks,
Kevin
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Hi kimdt272,
Sorry for the launch issue. Does the old user profile have Administrator privileges?
Try running the application as an Administrator and check if the issue persists: Run an Adobe program as administrator | Windows 7, Vista
Let us know the status.
Thanks,
Vidya
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Hi Vidya
Yes, both users have admin rights, and I have also tried to run the app as admin on the "first" original windows account.
It seems to have happened after a BSOD that somehow corrupted some user setting/files that premiere uses?
I was reading through this thread: Premiere Pro CC 2019 stuck and crashes at initializing
some others seem to have same or similar issues.
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I have the same issue. Adobe better fix it soon.
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Hi KimDT,
Can you find the file here? %APPDATA%\Adobe\Common\Essential Sound\SharedTags.json
If so, please remove it and see if the situation returns to normal after restarting Premiere Pro.
Thanks,
Kevin
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I can confirm that deleting this file on the user account that's preventing Adobe Premiere Pro will work to fix the problem:
C:\Users\YOUR USER FOLDER\AppData\Roaming\Adobe\Common\Essential Sound/SharedTags
If you can't get there, go to any open folder and at the top under View;check show hidden files.
This file will NOT delete just by right clicking and deleting it. It will say it cannot be deleted because it's in use. Even with closing all Adobe related files in task manager, it still was unable to be deleted because 'System' is using it.
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Thanks, WillBartlett. I can confirm that though deleting the SharedTags.json file has fixed the issue for me, the file has re-appeared twice now, forcing me to go through the same steps. I now need to keep a desktop shortcut to the Essential Sound folder. This is NOT a solution.
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I can't locate the file at all! Please help. 😞
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Thanks WillBrtlett. I had the same problem today, all day
deleting the SharedTags.json has fixed it
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Hello I'm on Windows 10 Enterprise, Version 1709, OS Build 16299.785.
I can't find the SharedTags.json file, even with show hidden files selected.
C:\Users\YOUR USER FOLDER\AppData\Roaming\Adobe\Common\Essential Sound/SharedTags. not finding it.
If I hit esc, this screen goes away. I can then choose file, open, project & then I'm in Premiere Pro 2019..
Any Ideas?
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DrFoxly,
Have you tried clearing your prefs?
That's the first thing I would try.
Wes
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Yes. several times...
Launch/open Premiere Pro by holding down shift + alt until splash screen.
is this a hidden file or folder? C:\Users\YOUR USER FOLDER\AppData\Roaming\Adobe\Common\Essential Sound/SharedTags. I can't find it...
Thank You Wes...
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Hello -
I believe that is a hidden folder - but it sounds like your issue could be different.
If you dismiss the home screen are you good to go?
That is a strange issue. I don't think I've seen that before. I'd try a quick reinstall of Pr as it should only take a few minutes.
if that doesn't help - please let me know - feel free to send me a PM if you'd like.
Wes
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Hi Wes
I have the same problem of DrFoxly and I cannot find the "sharetags" file...
Adobe Rush crashed as well
Thanks for your help
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Thanks a lot Kevin.
This solved the problem, and Premiere is now back up and running.
Really appreciate it.
Regards Kim
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Can't find SharedTag as well... I can't open Premier Pro 2019 after updates....
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There is No "sharedtags" file. Premiere pro automatically closes after a few seconds of program launch.
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Hello,
Sorry to hear that you’re experiencing issues. Did you recently upgrade to the latest release?
Are you working on Mac OS? Recently updated by chance?
Happy to help.
Wes
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Upgraded to the latest release, working on Windows 10.
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Thanks for the reply.
Have you called Adobe support?
I am currently out of the office but would love to make sure you get this resolved quickly
Support resources are available to assist.
Wes
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I'm in the same boat as you right now. Have you found a work-around or fix yet?
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Hi, Wes Howell,
Thanks for the prompt reply! Yes. I upgraded Mac's system and to the latest version of Premiere Pro and After Effect.
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Just after the Premiere 13.1.0 Update windows crashed as soon as I tried to open any project.
It crashed so badly that I needed to do 2 system restores to get windows running again, while trying to fix this problem.
Also other programs like AfterEffect or Photoshop produced those complete win10 crashes.
Removing the mentioned Jason file seems to do the trick for me.
Updating all drivers to latest versions did not do anything to solve my problem.
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Quick correction I'm using 13.1.2 the latest version not 13.1.0 as mentioned above.
Why can't we edit posts our self in the forum..
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I foundanother problem and solution that can make problems with any recent Adobe cc19 App.
Killing the %APPDATA%\Adobe\Common\Essential Sound\SharedTags.json file solved part of it. And I though it did the trick.
I got further but it still crashed on startup.
It seems the final solution is to remove any cpu and gpu overclocking. As soon as I disable my overclocking settings in the Bios the problems seem to have gone away.
A problem that I did not have with previous versions. Also other applications like Resolve, Gimp, transcoding and rendering tools run fine with overclocking under heavy load as long as the system it self stays stable. This is why it took me a while and 2 system restores to find a solution for the current problems...
I read a note from someone who solved it by disabling gpu tuning. But it seems Adobe apps also don't like cpu overclocking as well.
Please Adobe, fix this. We selected and bought our hardware to get maximum performance. Working with a pulled handbrake is not efficient. It can be done as other applications proof.