Lightroom CC impossible to use in Mojave

[Guest]

On a mid 2010 Mac Pro 12 core with 40GB memory. Pretty bad there is no contact phone number to speak to support at Adobe on this issue. Seems lots of users are having problems & it is a sad thing they need to solve problem themselves.

[Just Shoot Me]

Are you asking about the NEW LR CC, Cloud Centric version of LR, or the new LR Classic CC, or the older LR CC 2015 (LR 6.x)

Please clarify with the EXACT LR Version number.

[Guest]

new LR Classic CC (1193777)( Created: October 15, 2018) need to force quit out of Lightroom as get colored spinning wheel after 3 minutes of being opened. Have a Radeon RX 580 8192 MB video card.

[dj_paige]

You haven't described the issue you are having in any detail. Please provide details.

[Guest]

Been a LR user from very beginning. When I open my LR catalogue with over 46000 photos...previews are slow to load & fill with ratings. My photos that have previously synced with 0 left are syncing again. Even have paused syncing & still get a spinning wheel leaving me with an unusable LR... can leave it opened overnight & it will happen again & again after LR is opened.

[TheDigitalDog]

This forum is absolutely not the only way to receive support!

[Guest]

Please show me... searched many times on Adobe support URL attached is my ONLY option!

[Guest]

Note ONLY 1 CHOICE

[TheDigitalDog]

dandes  wrote

Please show me... searched many times on Adobe support URL attached is my ONLY option!

You were already shown.

This is a user to user support forum. There's other methods of receiving support.

[Guest]

I will just wait for Adobe to Fix as LR is unusable & users should not have to try some forum posts of purging files & caches to fix!!!!! Will do my current work on a power book pro using LR.

[TheDigitalDog]

Two things to try before going any further.

Reset your preferences:

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Optimize your catalog.

I'm running Mojave, no such issues (even with older versions like LR5) FWIW.

[Guest]

thedigitaldog... previously optimized the cat. Took your suggestion & trashed preferences- note: was not as per linked url instructions but dumped entire folder Preferences/Adobe/Lightroom (contained all LR preferences from 2014 - 5.5 to current 8.0) Restarted computer... So far so good LR is running smoothly & quickly. Will turn on dark mode & see if it holds up.

MANY MANY THANKS for bringing my attention to dumping preferences!

[Ian Lyons]

For future reference, the correct procedure for 'resetting' preferences is described in How to set Lightroom Classic CC preferences

[Guest]

Lightroom back to original problem slow spinning color wheel & continually syncing photos every time opened. Still IMPOSSIBLE TO USE!!!!! Doesn't Adobe have telephone support anymore?

[Jao vdL]

>continually syncing photos

That's likely the issue. turn off the sync and see if that helps. Also make sure Mojave is at the .1 version. Apple fixed some bugs that were slowing Lightroom down tremendously in a few operations. I am amazed that a 2010 machine will run Mojave by the way. That is very unexpected.

[Guest]

Running 10.14.1 OK in all my other Adobe Apps (Photoshop, Illustrator etc)- Just bought a Radeon RX 580 to replace my original ATI Radeon HD 5870 video card (not Mojave compatible)... Did turn off sync & reset preferences helped for about 5 minutes then went back to spinning color wheels on every move. Trying to get most out of 2010 Mac Pro 12 core as it still runs all my needed apps & have external sata boxes for backups.

[Jao vdL]

I mainly run on a 2012 Mac Book Pro in Mojave and it runs surprisingly well. Your 12 core machine should run Lightroom quite well as it is much more beefy than my machine especially with the newer video card. Only thing to suggest is to turn off GPU acceleration to see if that helps the beach balling. One of the reasons for the beach balling is the raw data getting loaded onto the vide card and that being slow in older machines.

What kind of resolution display are you using?

[Guest]

Using Apple Cinema HD 30-inch (2560 x 1600)

[Jao vdL]

Yeah that should be fine. If this were a 4K display it is not unusual to have delays regularly if the standard previews are not big enough.

[Guest]

Turned off video display processor... OK for 1st 5 minutes than back to spinning wheel. Isn't there any support at Adobe Tech you can call to help anymore?

[GoldingD]

Sign in Customer Care

Sign in - Adobe ID

[Guest]

Seems like the only support Adobe offers is this forum

[GoldingD]

Please for clarity accomplish the following.

In LR click on Help, click on System Information, Click on the copy button, paste that info in a reply.

[Guest]

Lightroom Classic version: 8.0 [ 1193777 ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.14.1 [18B75]

Application architecture: x64

Logical processor count: 24

Processor speed: 2.9 GHz

Built-in memory: 40,960.0 MB

Real memory available to Lightroom: 40,960.0 MB

Real memory used by Lightroom: 8,947.4 MB (21.8%)

Virtual memory used by Lightroom: 17,023.9 MB

Memory cache size: 3,116.7MB

Internal Camera Raw revision: 61

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2

Camera Raw virtual memory: 729MB / 20479MB (3%)

Camera Raw real memory: 730MB / 40960MB (1%)

Displays: 1) 2560x1600

Graphics Processor Info:

Metal: AMD Radeon RX 580

Application folder: /Applications/Adobe Lightroom Classic CC

Library Path: /Volumes/Work12/Pictures/Lightroom/Lightroom3Montvale.lrcat

Settings Folder: /Users/dennis12/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) $$$/PerfectEffects/Title=Perfect Effects 9

2) AdobeStock

3) Aperture/iPhoto Importer Plug-in

4) Canon Tether Plugin

5) ColorChecker Passport

6) Facebook

7) Flickr

8) HDR Efex Pro 2

9) Imagenomic Portraiture

10) Nikon Tether Plugin

11) Perfect B&&W 8

12) Perfect Enhance 8

13) Perfect Photo Suite 8

14) Perfect Portrait 8

15) Perfect Resize 8

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: Bose USB Audio

AudioDeviceNumberOfChannels: 6

AudioDeviceSampleRate: 48000

Build: 12.1x4

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon RX 580 OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 2.1 ATI-2.2.8

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

[Guest]

Well I am transferring a 550GB of photos & 8GB cat file to another computer & see if it works. Not looking forward locating all the photos in folders to lrcat.

All I have to say is the Adobe support is terrible & not accessible!!!!! You used to be able to call & speak to someone.