Acrobat crashes

[ricardo mendes]

Hi

For the last 2 months the problem is persistent. Acrobat crashes after some hours. First, some hours, now just minutes. I've tried to reinstall (one, two, three times...) and, no way, it crashes. After that it doesn't even open.

I've seen the topic about this problem with 2 monitors but I didn't find any solution. For 2 years it worked quite well.  I have no problems in other computers in my office.

Windows 10

2 monitors

Thanks

Ricardo Mendes

[Adorobat]

Hi Ricardo,

As mentioned above, Acrobat is crashing with multiple monitors on Win 10 machines, could you please check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Acrobat : For Windows

If that doesn't work, launch Acrobat as an administrator and check if that helps: Run an Adobe program as administrator | Windows 7, Vista

Also, let us know dot version of Acrobat installed on the machine? To check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Is there any error message when Acrobat crashes?

Thanks,

Shivam

[ricardo mendes]

Hello, Thanks

I would love to answer about the version but today Acrobat does not open.

I am tired:I should work the whole day using acrobat for my job and study

I don't want unsinstall, I don't want to install, just work!

Ricardo Mendes

[ricardo mendes]

Sorry, after the crash, when I try to open the app again, there is this message

"Acrobat failed to connect to a DDE Server"

The message is standard after each crash

Thanks

Ricardo Mendes

[Adorobat]

Hi Ricardo,

Thanks for the info. Could you confirm if you have the latest version of Acrobat installed on the machine by going into apps and features?

Also, if you have an Anti-virus program is installed on the machine, try disabling the program and check whether the problem is resolved.

Please refer to the following help document for the same:

Fatal error - Acrobat failed to connect to a DDE server

You may also visit the following forum thread discussing the similar issue:

fatal error: Acrobat failed to connect to a DDE server"

Acrobat failed to connect to a DDE server

Thanks,

Shivam

[ricardo mendes]

Hi,

acrobat Pro DC

release - version 2019.008.20081

file version - 19.008.200081.46137

AGM version - 4.030.00081

cooltype - 5.014.00035

core version - 19.2048

jp2k version 1.002.00002.41572

Thanks

Ricardo

[ricardo mendes]

Hello

I've tried the suggestions but nothing happens.

It is possible to get an old version of Acrobat Pro?

Thanks

Ricardo M

[Adorobat]

Hi Ricardo M,

Could you check if an update is available for the Graphics card? You can check the same by going into the device manager or on the manufacturer's website.

Also, could you confirm the graphics card installed on both the monitors - primary and secondary?

-Shivam