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Lot of problem with the new version of Lightroom Classic CC

New Here ,
Sep 28, 2018 Sep 28, 2018

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Hello,

After the last update of Lightroom Classic CC, lot of function are not available. For example, in the development module, the function Black and White colorization seems broken. If I click on the "Black and White" bouton, the picture on the screen stay in colours. Another function, who is didn’t work, is the synchronisation parameters function.

If someone have an idea about this problem,

Sorry if my English is very bad.

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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Hi Twn,

We're sorry for a bad experience with Lightroom, could you please let us know which exact version of Lightroom you're working on and which operating system are you using?

Could you please try resetting the preferences of PRODUCT and let us know if it helps with the issue?

Reset Preferences Lightroom Article - https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html


Regards,
Sahil

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New Here ,
Sep 29, 2018 Sep 29, 2018

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I have reset preferences of Lightroom and nothing change.

I use Lightroom 7.5, with Camera Raw 10.5 and Windows 10 Pro.

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Adobe Employee ,
Nov 20, 2018 Nov 20, 2018

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Hi Twn,

Thanks for the update. Could you please update Lightroom Classic CC to 8.0 version and check if that helps to fix this issue.

What's new in Lightroom Classic CC: New features summary for the October 2018 release of Lightroom Classic CC

Regards,

Mohit

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LEGEND ,
Nov 20, 2018 Nov 20, 2018

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Please accomplish the following:

In LR click on Help, click on System Information, click on copy

Paste that info in a reply

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