• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lightroom Crashes when using (Adjustment Brush + alt)

New Here ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

Adobe support wasn't able to help me with this issue Ive had for a year. Lighroom 5 continues to crash after I erase an adjustment brush, followed by a crash report. I am currently running Mac IOS Sierra 10.13.6,. I have deleted the app and reinstalled it but the issue persists. Please help.

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2018 Nov 22, 2018

Copy link to clipboard

Copied

Hi Carlosf,

Sorry to hear about Lightroom crashing when you use the Adjustment brush tool, have you tried turning off the Graphics processor from the Lightroom preferences? Go to Lightroom > Preferences >Performance tab > Uncheck GPU > Restart Lightroom.


Regards,
Sahil

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2018 Nov 22, 2018

Copy link to clipboard

Copied

Hello Sahil,

Im not able to locate the Performance Tab in the Preferences window.

General

Presets

External Editing

File Handling

Interface

Lightroom Mobile

Are the only tabs

-Carlos F

On Thu, Nov 22, 2018 at 9:30 AM Sahil.Chawla <forums_noreply@adobe.com>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2018 Nov 22, 2018

Copy link to clipboard

Copied

Try creating a new catalog, import a single file, and try to use the adjustment brush and let us know if it still crashes.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2018 Nov 22, 2018

Copy link to clipboard

Copied

It crashed once again. I was able to create and delete the adjustment a few

times before it ended the program. I have a window with a crash report on

my screen

On Thu, Nov 22, 2018 at 10:07 AM Sahil.Chawla <forums_noreply@adobe.com>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2018 Nov 22, 2018

Copy link to clipboard

Copied

https://forums.adobe.com/thread/1958394

I wonder if this can be helpful. I’m using Lr 5.7.1

Carlos Frayre

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2018 Nov 22, 2018

Copy link to clipboard

Copied

Please try resetting the preferences of Lightroom as it might help: How to set Lightroom Classic CC preferences

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 23, 2018 Nov 23, 2018

Copy link to clipboard

Copied

Once again, the app crashed. I deleted the file com.adobe.LightroomClassicCC7.plist as instructed.

Carlos Frayre

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 23, 2018 Nov 23, 2018

Copy link to clipboard

Copied

Allow me to add, I am using Lr 5 not Lr CC

Carlos Frayre

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 23, 2018 Nov 23, 2018

Copy link to clipboard

Copied

carlosf97087051

I deleted the file com.adobe.LightroomClassicCC7.plist as instructed.

Allow me to add, I am using Lr 5 not Lr CC

Those wo statements are contradictory. You deleted the preference file for Lightroom 7 but you are using LR 5? You should delete the preference file for Lightroom 5 which will not have classic in the name as Lightroom 5 was a few versions before Adobe started using the Classic identifier.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 23, 2018 Nov 23, 2018

Copy link to clipboard

Copied

I deleted com.adobe.CommonLR5.plist as you suggested but Lr still crashed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2018 Nov 24, 2018

Copy link to clipboard

Copied

Can someone follow up on my case please?

Carlos Frayre

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 25, 2018 Nov 25, 2018

Copy link to clipboard

Copied

LATEST

Carlos this forum is just for other users. I guess the problem might be that LR5 never was supported on Mac OS 10.13 and it is perhaps not surprising it crashes. Not very helpful I know but I do Remember there are some incompatibilities that cause weird behavior with Lr 5 and newer Mac OS installations.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines