Acrobat Crashes with Multiple Monitors

[tjw0221]

Acrobat will 100% crash when I try to drag it from the built-in display to an external monitor. I also try other Adobe products (Audition, Premiere, etc) and it seems that Acrobat is the only one having this problem.

However, this problem did not occur when I was still using macOS High Sierra and the previous version of the Acrobat.

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

OS Version: macOS Mojave (10.14)

Software Version: 2019.008.20074

[frederikp64108069]

Hello,

I have the same problem after the update.

Process:               AdobeAcrobat [20619]
Path:                  /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               19.008.20071 (19.008.20071)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           AdobeAcrobat [20619]
User ID:               1615536014

Date/Time:             2018-10-09 11:09:13.561 +0200
OS Version:            Mac OS X 10.14.1 (18B50c)
Report Version:        12
Bridge OS Version:     3.0 (14Y667)
Anonymous UUID:        7C7DAD4D-CBD2-27DD-C057-9EBE7129270F

Time Awake Since Boot: 9800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (type == kCGImageComponent8BitInteger), function img_data_depth, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/CoreGraphics/CoreGraphics-1245.9.1/CoreGraphics/Images/CGSImage.c, line 5889.

[brunodarcangelo]

I can confirm that I have the same issue and it started happening after MacOS Mojave 10.14 update.

Very annoying.

[brunodarcangelo]

I also tried uninstalling and reinstalling Acrobat DC and it did NOT help.

[BruceHeller]

Having the same issues as of today 10/9/18.  I am running Mojave 10.14.  Grrrrrr!

[Paramjeet]

Hi,

Thanks for reporting.

We're really sorry for the issue you're facing. We are looking into this. I'll reach out to you individually for more details.

Thanks & Regards,

Paramjeet Yadav

[BruceHeller]

Paramjeet- Any update on this? Thanks.

[KIEL]

The update did nothing and the issue continues 😕

Are you contacting this with apple?

[publicr19570533]

Noticed the same issue last night while working. Have the latest version of Acrobat, Mojave. Running on a Touch-Bar MacBook Pro and an Apple Thunderbolt Display. Using Spaces, Acrobat is on MacBook Pro. When I drag over to Thunderbolt Display it quits consistently. Sent diagnostic report to Adobe. Tried reinstalling Acrobat and same thing happens. Hopefully there is a bug-fix soon. Can't figure out how to run on main monitor, no matter what I do to drag, it crashes Acrobat.

[Paramjeet]

Hi,

We've reported this issue to our engineering team. They are working on it. We might consider fixing this issue in our future release.

Thanks

Paramjeet Yadav

[publicr19570533]

I think we all appreciate you sending this to your engineering team but I hope when you say "might consider fixing the issue in our future release" you mean you will fix this in an upcoming release soon!

[Mike-Columbia]

I confirm: same issue on macOS Mojave v10.14 using Acrobat Pro DC (Build: 19.8.20071.303822).

Very very inconvenient.

Please fix asap.

[simonh46104279]

I am also having this issue. Very inconvenient. Please let me know when you have a solution.

[simonh46104279]

I have just found a solution if you are using a Macbook/Pro.

If you close down the lid on the Macbook then open Acrobat. It will appear on one of the other screens, then just reopen the Macbook lid and you can move Acrobat between windows with no issue.

[Mike-Columbia]

Correct!!

(Thank you, simonh46104279 !!)

[BruceHeller]

Wow! Works on Mac Pro as well- I unplugged the default screen it would start up on, launched Acrobat and then plugged screen back in. Now able to move between screens even after closing and relaunching acrobat. Come on Adobe please get this figured out.

[mjjohnston]

I am having the same problem. thanks for the suggestion

[philippr69987251]

... it only helps for short time. Few minutes after trying this successfully acrobat crashes again...!

Really bad and when I see, that other users reported that problem for more than one month ago I have no understanding for Acrobat not fixing that problem until now!!

[danielh46288344]

Perfect for the time beeing!

[ibn_ehsan]

Still works for me as well

[Paramjeet · Accepted solution]

Hi,

Apple has acknowledged that issue is at their end and they have a fix ready for this. Fix will be available as part of their upcoming update. Please let us know if the issue still exists post that.

Thanks for your patience and co-operation!!

[cameronl74161707]

Unfortunately issue still persists for me. Workaround above works but would appreciate an actual fix if possible

Apple Macbook Pro 2017

Mac OS Mojave 10.14.1

[Brycesteiner]

You are exactly right. Mojave 10.14.1 has not fixed the problem. What's with Adobe? This really is their problem because we are paying a subscription to them. Acrobat has proved to be very unstable on both Mac and Windows.

[philippr69987251]

Hi, I have the same Problem since updating to Mojave. I just installed 10.14.1 but the problem is NOT fixed at all!!

[seanwo123]

This is not fixed with the update.  Please mark this as unanswered Adobe!