2 Issues: Importerquicktime.prm and OBS screen capture vids won't load anymore

[TarynsaurusRox]

Since the newest update I have had 2 major issues not previously seen.

1. Premier stops loading at importerquicktime.prm

It seems to not load after I close premier and start it back up.

I have to end process, restart the computer and then premier loads.

2. I use OBS studio to record skype conversations as 60fps mov files. Before the latest update, premier had no problem importing the videos so I could edit them. Now, premiere stalls when I import the screen capture videos (mov and mp4). ***Please not, I am not screen recording while in premiere, I am capturing skype and trying to import the videos into premier. Which worked fine before the latest update*** What gives?

[Ann Bens]

Uninstall

Use the Adobe Creative Cloud Cleaner Tool

Install.

See how that goes.

[juanmario]

If you use the AVG antivirus, uninstall it, it is known to cause problems with the importerquicktime.prm.

[Kevin-Monahan]

Hi TarynsaurusRox,

Did you try what our experts suggested? Also, please try updating the application with today's update. Is your issue resolved now? Let us know.

Thanks,
Kevin

[TarynsaurusRox]

I recently updated with the newest update. i am still having problems with "Premier stops loading at importerquicktime.prm"

Importing OBS studio .mov files seems to be working ok now.

[Kevin-Monahan · Accepted solution]

TarynsaurusRox,
Can you find the file here? %APPDATA%\Adobe\Common\Essential Sound\SharedTags.json 
 If so, please remove it and see if the situation returns to normal after restarting Premiere Pro.
 


Thanks,


Kevin

[bituminousbear]

This worked for me.  Finally a solution.

Thank you!