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Hi,
I installed today adobe creative cloud and trail version of premiere pro for 1 week. But when I'm trying to open premiere pro I have an issue and program is still closing.
I have Windows 7, x64 bit. I'm copying the issue number
Name of problem : APPCRASH
Application name: Adobe Premiere Pro.exe
Application version: 12.1.2.69
Sygnatura czasowa aplikacji: 5b34ba17
Name of the module with issue: ntdll.dll
Version of module with issue: 6.1.7601.24231
Sygnatura czasowa modułu z błędem: 5b6db5a7
Kod wyjątku: c0000005
Przesunięcie wyjątku: 0000000000027a6d
Wersja systemu operacyjnego: 6.1.7601.2.1.0.256.1
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: 11f5
Dodatkowe informacje 2: 11f5b8b60455707c4502a942797ff033
Dodatkowe informacje 3: 7399
Dodatkowe informacje 4: 739983e389e287cfd8dc0a6e33eb5e47
Anyone can help me with that? I'm not very advanced in computer skills so so idea what to do to finally run the program.
Thank you in advance for help
Hi angelikak,
Name of the module with issue: ntdll.dll
This is more of an OS issue than one with Premiere Pro. While this is not official Adobe documentation, here are some steps that may help you solve this: How to Fix Ntdll.dll Errors in Windows [10, 8, 7, etc.]
Thanks,
Kevin
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Does your computer meet the minimum requirements?
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Hi angelikak,
Name of the module with issue: ntdll.dll
This is more of an OS issue than one with Premiere Pro. While this is not official Adobe documentation, here are some steps that may help you solve this: How to Fix Ntdll.dll Errors in Windows [10, 8, 7, etc.]
Thanks,
Kevin