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Premiere asking to sync fonts every time I open the same project

Explorer ,
Oct 25, 2018 Oct 25, 2018

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Every time I open projects with synced fonts, the dialogue comes up that some fonts need to be synced.  I check their boxes and sync them.  I receive notice that they are synced and it says I should restart the project to make certain they are added.  I restart Premiere and whamoo - same dialogue.

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Adobe Employee ,
Oct 25, 2018 Oct 25, 2018

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Moving this query to Premiere Pro CC community.

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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bf,

Update to Premiere Pro CC 2019 (13.0.1) to be clear of this issue. Please report back and let us know if it is fixed.

Thanks,
Kevin

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New Here ,
Nov 28, 2018 Nov 28, 2018

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I'm having the same problem in CC 2019 (13.0.1). The font is in a motion graphics template, and is verified sync'ed to my machine.  Also, half the time I start Premiere Pro and load this project, the sync fonts dialog shows nothing, and the OK button animates forever.SNAG-0000.png

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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I can see that Bebas Neue is the font you are using. That is a known problem which happens with this particular font, and possibly others, because the older font was deprecated and there is a newer one with the same name. So you get stuck in that loop. The workaround is unsync both versions and then try to sync the newer version up again. I have a report open for this with the Adobe Fonts team. I will check on the status of that report and make sure it is getting the attention it needs.

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New Here ,
Nov 29, 2018 Nov 29, 2018

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Thank you. I unsync'ed Bebas Neue, and then re-sync'ed it. No change in behavior.

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hi Eric - As a workaround, can you try activating Bebas Neue v1.4 (deprecated), then deactivating it - leaving only Bebas Neue again. Meantime, please supply me with your project offline if possible for further troubleshooting. Thank you.

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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bf24053548  wrote

Every time I open projects with synced fonts, the dialogue comes up that some fonts need to be synced.

What are the fonts that are not syncing correctly? Please attach a screenshot if possible.

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