Filled form data not showing correctly

[roberte36926268]

Hi all,

We create documents using Adobe Acrobat DC that other employees have to fill in and return.

Once the document is completed, it is then reviewed by senior management, however, if they use Microsoft edge (or any other browser) to review, the document appears fine, but if they use Adobe Acrobat (or any other variation of Adobe including reader), the drop down fields are not displaying the correct information.

We do not have any Apple devices (I have already researched this particular issue !), so it is not apple preview that is causing this issue.

Below is the completed form that is NOT showing the correct data in the drop down boxes using Adobe Acrobat DC:

And Below is Microsoft Edge showing the correct information:

Any ideas would be greatly appreciated.

Thanks in advance

Rob

[Test Screen Name]

Edge does not use Acrobat Reader (and cannot be configured to do so), and like every PDF viewer (Preview, Chrome, etc. etc.) is going to have its own set of bugs and quirks.

[Test Screen Name]

On reflection, you say Edge is fine and Reader is not. Has it ever been OK (that is, is this a recent problem from an update to Reader)?

[roberte36926268]

Thanks for your quick reply.

I am the IT coordinator for my company, and as such, I control all updates, and push out manually. There have been no changes to either Adobe Reader OR Acrobat DC.

As far as I'm aware, this is the first time this issue has been reported to IT.

The only thing that has changed is a recent site-wide Windows 7 to 10 Upgrade, however we only have 2 PC's that are affected by the above problem, so I am unsure if it's an OS issue.

Thanks

[Bernd Alheit]

Can you share the form?

[Test Screen Name]

1. If you use the exact same PDF for testing, do you see this problem (bad display) in Reader and/or Acrobat on every system or only certain ones?

2. What exact version of Reader or Acrobat?

[roberte36926268]

Every system is build in the same way - All have Adobe Acrobat Reader DC 15.007.20033 .

In addition, we have 13 Desktops with Adobe Acrobat XI Standard 11.0.00. There are no different version numbers.

I have tested this on several different desktops, and the document works fine in Edge, but not when I use either Adobe Reader or Acrobat Standard.

[Test Screen Name]

Ok, have you tried on any PC outside this configuration with a recent version of either Reader or Acrobat?

[David Imrie]

I am fairly sure that this is caused by the use of Edge browser, not Reader or Acrobat. I have noticed the same issue. Notice it affects the dropdown boxes but not the text boxes. Opening these forms with Google Chrome then printing to PDF preserved the dropdown entries, although it flattens the PDF to an image which is no longer interactive. If other browsers are used to fill in the form, Edge may not display the full content. Chrome seems to display everything (I have added a PDF extension, perhaps that helped) but I can't download a copy, I have to print an image instead. Best solution I have found and advised my users is to download the original form, fill it in with Reader and attach it to an email if possible. Incidentally Preview now requires PDF form users to download a copy with a changed name, presumably in response to the Apple related issues you referred to.