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Outlook 2016 Keeps "Hijacking" pdf's into Edge Viewer

New Here ,
Dec 03, 2018 Dec 03, 2018

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I am using Adobe Acrobat XI

I am using Outlook 2016 on a Windows 10 machine.  I have gone into Settings: Default Apps: Choose default app by file type: pdf set to Adobe Acrobat.

I have attempted to change the registry in a couple of places to keep Edge from changing the pdf's from adobe into Edge format.

When the pdfs are on my desktop or within the computer, the are  Adobe, and tend to stay that way.  When i copy and past them into Outlook to send as an email, they show up in the email as and Edge file.  In addition, when I receive an email that has a Adobe pdf attachment, it is displayed as Edge file.   Once I copy that attachment from Outlook onto my desktop, it reverts back to an Adobe file.

I do not want Outlook to display the pdf's as an Edge File.  I want them to be displayed, and opened with Adobe. 

Any help would be appreciated.

Thank you!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Dec 04, 2018 Dec 04, 2018

Hi StephenFlash,

Please try once the steps mentioned here Associate PDF files to always open in Acrobat or Reader on Windows 10 to make the application as a default application.

Check if that helps.

Let us know if the issue still persists.

Regards,

Meenakshi

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Community Expert ,
Dec 03, 2018 Dec 03, 2018

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That seems to be a Microsoft problem

Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find help for Microsoft

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Moving this query to Acrobat General Troubleshooting​ community.

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Hi StephenFlash,

Please try once the steps mentioned here Associate PDF files to always open in Acrobat or Reader on Windows 10 to make the application as a default application.

Check if that helps.

Let us know if the issue still persists.

Regards,

Meenakshi

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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