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Hi,
I use gandhi host with sftp and when my client try to update the website i have " Your FTP server has encountered an unknown error during this operation. " with right username and password.
Where is the problem ? thanks
You have n right to access your site on your domain.
Seems, this is the same issue as the fact, that you can’t access it via InbrowserEditing.
This is not a Muse issue. You should contact your provider.
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Have never heard of this, when the username and password is correct. You may ask: gandhi host?
Maybe your client has to ask gandhi host?
Kind Regards,
Uwe
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No "Your FTP server has encountered an unknown error during this operation"
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Any 3rdparty widgets on this site? Could you provide a link?
Kind Regards,
Uwe
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sur what is 3rd party widget ?
Cuisines & Cuisines • Spécialiste de la Cuisine sur-mesure
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What exactly are you talking about? You wrote:
„… when my client try to update the website i have " Your FTP server has encountered an unknown error during this operation.“
Your client wants to update and you have the error message?
And: What do you mean with „update“?
If you are talking about the last point: You have used system fonts, which necessarily have to be converted to an image during output. You will run into problems, if you client tries to edit the text, but hasn‘t these fonts installed.
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it's when i try to log at the in-browser editing
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hi really need help.
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Are you able to publish via Muse? If so, you normally get a message, that there might be some changes to be merged.
We are not sure, I guess, where to start. Could you have a look at the ftp-server itself?
In former times in Germany with 1&1 they changed the ftp data to some different than the domain name?
If you really like and trust, we could try it via private message.
But first I would check the ftp credentials carefully – if Muse can publish than some files on the server may cause some issue.
In this case I would delete everything from the ftp manually and republish.
Kind Regards,
Uwe
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Hi thanks for your help yes i publish from muse,i have just error with ressources.
and yes i have a look to the ftp
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dollar800 schrieb
i have just error with ressources.
Which resources do you have errors with? Did you get any warnings from muse?
Kind Regards,
Uwe
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it's with image
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Issues with inbrowserediting to login or with image?
Just an idea, is your image that you want to edit on a masterpage?
Could you provide some Screenshots with issues/errors?
Me, I'm curious about your problem.
Kind Regards,
Uwe
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yes its to the login
this is the screenshot
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nothing ?
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It´s quite difficult to me to help.
Are you sure that the domain name is the same that you use from muse and IBE?
Did you try without the "/" after the address/domainname?
Are you able to have a look at the account details of the provider?
You really upload/publish with muse with the same credentials?
Did you try another browser as well? I also had an issue in former times form using Chrome first and finally had to push my client to Firefox.
If so, we would need some more professional help from Preran​ or ankushr40215001​ .
Could some of you lend some helping hand?
Anything else would need to you trust me and get me credentials by PM me. But first let´s wait for the Adobe Staff members, OK?
Kind Regards,
Uwe
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First thanks for your time.
Yes the domaine are same
Yes i try without
yes i can the host account
yes i publish with muse
i try safari, chrome and firefox after your message but same issu
do you think the problem is gandhi ou the SFTP ? i PM you
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Did you allow InbrowserEditing by checking the option under „Site Properties/Advanced“?
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Trying your credentials I get this error right after filling in the domain both with ….com and ….fr:
So again, did you publish via Muse? And not to forget Günter Heißenbüttel​ question/advice.
There is something wrong with the credentials I still guess.
Kind Regards,
Uwe
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it’s .fr and it’s not ftp but SFTP for filezila
Le 4 déc. 2018 à 19:15, fotoroeder <forums_noreply@adobe.com> a écrit :
Can't update my website
created by fotoroeder <https://forums.adobe.com/people/fotoroeder> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10792348#10792348>
Trying your credentials I get this error right after filling in the domain both with ….com and ….fr:
https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10792348-1638949/Bildschirmfoto2018-12-04um19.06.10.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10792348-1638949/Bildschirmfoto2018-12-04um19.06.10.png>
So again, did you publish via Muse? And not to forget Günter <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> question/advice.
There is something wrong with the credentials I still guess.
Kind Regards,
Uwe
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It is quite difficult to help. So you didn‘t use Muse for publishing, although you told us to do?
Export all files (not only modified ones) with Muse‘s „Publish“ command.
Make sure, that no system fonts are used.
Test again.
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how can i see if it’s systeme font ?
Le 5 déc. 2018 à 13:53, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :
Can't update my website
created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794198#10794198>
Export all files (not only modified ones) with Muse‘s „Publish“ command.
Make sure, that no system fonts are used.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10794198#10794198 and clicking ‘Correct’ below the answer
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i have juste error with e-mail (not same than the url) and 2 missing resources
Le 5 déc. 2018 à 13:53, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :
Can't update my website
created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794198#10794198>
Export all files (not only modified ones) with Muse‘s „Publish“ command.
Make sure, that no system fonts are used.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10794198#10794198 and clicking ‘Correct’ below the answer
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https://forums.adobe.com/thread/2357163​, answer 4.
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ok no font
Le 5 déc. 2018 à 15:03, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :
Can't update my website
created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794315#10794315>
https://forums.adobe.com/thread/2357163 <https://forums.adobe.com/thread/2357163>, answer 4.
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