Continual Download Error

[spinningstill]

Hello.  I can not download any of the current updates.  I keep getting a server error.  No issues with other apps.  MBP 10.13.6

Although I don't use Ps, I still like to keep things up to date for security purposes.

[KanikaS]

Moving to Creative Cloud Download & Install​

[spinningstill]

Sorry, that doesn't help.  This is a new issue that occurred.  Are you wanting me to review an FAQ to then simply reinstall? 

[spinningstill]

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 4 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeCameraRawProfile8.0All Version: 11.0.0.78). Error code: '113'

[Jeff A Wright]

Spinningstill, my apologies for any confusion you are posting in a public discussion forum, and Kanika was moving your questions to the forum which covers this topic.

Do you receive Error 113 when attempting to apply any of the current CC updates on macOS 10.13.6, Spinningstill?  Error 113 occurs because the computer is unable to communicate with the necessary Adobe servers.  If you manage the computer, and network it is connected to, then please utilize the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications to resolve the current error.

For more information on Error 113 see Adobe apps download and install errors . Please update this public forum discussion, if you have any questions, Spinningstill.https://helpx.adobe.com/download-install/kb/troubleshoot-download-install-error.html

[spinningstill]

Thank you.  I have checked all those things.  Everything is good except get this during one of the tests:

400 Bad Request

Request Header Or Cookie Too Largeopenresty

[spinningstill]

I as well created a second test user and still getting the same download error.

[Jeff A Wright]

Spinningstill, if you use a different browser, or clear the current browser's cache and cookies, do you still receive the 400 bad request error?

[spinningstill]

I deleted coolies and cache and that works.  However, still not installing.  I even installed Mojave on a separate volume and it still doesn't install.  I also noticed that Adobe had and now has servers that are down for maintenance.  This is odd to have the install not work.  Seems to be an Adobe only issue.  Everything else on my computer works.  Did two updates on my computer after installing Mohave.  I tried installing CC last night, it stuck on 5%, I went to bed and woke and it was still stuck on 5%.  CC Cleaner does not uninstall as well, it doesn't see Creative Cloud.

[Jeff A Wright]

Ok, thanks for the update, Spinningstill.  Please contact our chat support team at Contact Customer Care for any additional assistance which can be provided to resolve the connection error.  You may need to use a different computer, smartphone, or tablet if you are unable to establish a chat session on the computer facing the 400 bad request error.

[spinningstill]

Hi Jeff.  Can you clarify why I can't get a solution here?  Why a chat session is required? 

[spinningstill]

The only thing available to me is the community forum.  I don't have a chat option.  I don't understand why Adobe is so stand offish when it comes to support.

[spinningstill]

Even on my phone I only get the option for community forum, no chat.  This is really poor customer service.  As I can see you are a staff member.

[Jeff A Wright]

I am sorry to hear that you are unable to establish a chat session, Spinningstill.  It is likely the current error and the inability to create a chat session are related.  If you have not already done so, please try using an alternative Internet connection or a VPN to see if that resolves the current connection errors. 

If you do have any questions on how to implement the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications you are welcome to update this public forum discussion.  It does not appear though that any progress is being made in this public forum discussion.  This is why I would strongly recommend you begin a chat session at Contact Customer Care for direct assistance.

You may also want to work with your Internet Service Provider, or whoever manages your network, to verify you are using the recommended settings from your ISP.

[spinningstill]

Hi Jeff.  It isn't that I can't establish a chat session.  The issue is that I don't have the option to select it.  That has happened to me before.

[Jeff A Wright]

You are fully entitled to chat support, Spinningstill.  If the option is not being presented, it is because it is blocked.  Make sure that the browser is accepting cookies.  You may want to review any other installed security software that may be preventing access. 

If you use Google Chrome or FireFox then using the anonymous browsing mode sometimes allows individuals to overcome browser errors, Spinningstill.

[spinningstill]

Okay thank you.  Looks like it works on phone without wifi.

[spinningstill]

Chat said to try another internet connection.  This isn't possible nor reliable.  I have a hard time believing it is my computer when everything else works.  So it seems I can not update.

[spinningstill]

I get this on my phone, not on Wifi.

[Jeff A Wright]

Do you have a case number from your interaction with our support team that I can reference, Spinningstill? 

You can find information on how to access your open support cases at View Adobe Support cases .  You may have to use your phone to look it up as the same entitlement function for chat will be used to allow you to access your recent support cases.

[spinningstill]

Here are the two cases.

[Jeff A Wright]

Thanks, Spinningstill, case ADB-4910792-F8D4 has been closed.  Case ADB-4910744-Q7Q3 is still open and awaiting an update.  Did you receive the e-mail requesting an update on December 10th, Spinningstill?

Please update your active support case if you are continuing to face errors while installing Adobe applications.

[spinningstill]

Okay, updated.  Just put still not working.  Did an update for Microsoft last night.  Only Adobe not working.

[spinningstill]

Not sure why staff are marking this as helpful my issue is still not resolved.

[fredadobe]

Any update?  I am experiencing a very similar problem, and after hours working with support, they want me to uninstall and delete every app I have installed, then reinstall... I only get about 1.5 Mbps, so downloading my entire adobe suite again is something I'd rather avoid.

I receive the same error 113 which doesn't occur until after the download has started and progressed to between 2-5%.  (The amount varied) 
I should have no firewalls, and this has worked before.. I can torrent, stream at 4k, game and the like, so I wish I knew why this wasn't working.  I'm pretty sure I've encountered this problem a few times before as well.. sure would be sweet if the actual source of the problem could be identified so it could either be resolved, or corrected on the software end. 

April 6, 2019CCDA_Update Error 113ADB-6606192-F9Y8Active