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Acrobat Pro X1
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Dear Team,
One of our customer is having Adobe Acrobat Pro X1 11 nos installed all the licenses in Macbook.
In one of the Macbook the the files are getting crashed but in Reader same files is working fine.
We tried clean uninstallation and reinstallation but the issue remains same
We are getting this issue from last 15 days customer wants solution for this issue on top prirority.
8
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Hmm, the customer wants a priority solution in EOL software?
We we might be able to help if you share full tech details etc. Adobe will not.
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Dear Team,
Do let me know what are the details required.
I am having the log files of the computer which is attached for your reference.
Regards
Vijay Vaidya K A
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You cannot attach anything to replies. Well, you can attach it, but Adobe's forum throws it away. You can place it on a public file sharing site and share. If you return to the forum page you can add screen shots, but not by email.
To start with please give this info
Exact operating system version
Exact Acrobat version
What action the customer does which causes the problem
The exact symptom including full error messages
Why is the customer running EOL software?
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To start with please give this info
Exact operating system version Model: MacBookPro15,1, BootROM 15.16.6703.0.0,0, 6 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC
Exact Acrobat version Adobe Acrobat Pro X1
What action the customer does which causes the problem after opening any file the app get crashes
The exact symptom including full error messages no errors application just closes
Why is the customer running EOL software? He wants to use the Volume license
Below is the log of that computer for your reference
Process: AdobeAcrobat
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.23 (11.0.23)
Code Type: X86 (Native)
Parent Process: ???
Responsible: AdobeAcrobat
User ID: 1810377158
Date/Time: 2018-12-06 17:10:20.747 +0530
OS Version: Mac OS X 10.13.6 (17G2208)
Report Version: 12
Bridge OS Version: 2.4.1 (15P6703)
Anonymous UUID: 46C9DAE7-4F71-3AA4-A59C-929DAD653E24
Sleep/Wake UUID: CB17CD40-C423-45A4-B8DE-1BAEA1FA322F
Time Awake Since Boot: 26000 seconds
Time Since Wake: 16000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler
VM Regions Near 0x10:
-->
__TEXT 000000000002e000-000000000002f000 r-x/rwx SM=COW /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0xa67a56b6 lookUpImpOrForward + 83
1 libobjc.A.dylib 0xa67a565e classlookupMethodAndLoadCache3 + 30
2 libobjc.A.dylib 0xa67a51c4 objc_msgSend + 116
3 com.adobe.Acrobat.framework 0x00148cbb 0x12b000 + 122043
4 com.adobe.Acrobat.framework 0x00148bf5 0x12b000 + 121845
5 com.adobe.Acrobat.framework 0x00148af1 0x12b000 + 121585
6 com.adobe.Acrobat.framework 0x00148a55 0x12b000 + 121429
7 com.adobe.Acrobat.framework 0x0022a818 0x12b000 + 1046552
8 com.adobe.Acrobat.framework 0x0129f17d 0x12b000 + 18301309
9 com.adobe.Acrobat.framework 0x007b4e83 0x12b000 + 6856323
10 com.adobe.Acrobat.framework 0x007b533e 0x12b000 + 6857534
11 com.adobe.Acrobat.framework 0x007b5275 0x12b000 + 6857333
12 com.adobe.Acrobat.framework 0x007b1477 0x12b000 + 6841463
13 com.adobe.Acrobat.framework 0x0092f8ef 0x12b000 + 8407279
14 com.adobe.Acrobat.framework 0x0076e71c 0x12b000 + 6567708
15 com.adobe.Acrobat.framework 0x0076dcac 0x12b000 + 6565036
16 com.adobe.Acrobat.framework 0x0076e66c 0x12b000 + 6567532
17 com.adobe.Acrobat.framework 0x00492343 0x12b000 + 3568451
18 com.adobe.Acrobat.framework 0x002de03d 0x12b000 + 1781821
19 com.adobe.Acrobat.framework 0x002ddc1b 0x12b000 + 1780763
20 com.adobe.Acrobat.framework 0x00483a22 0x12b000 + 3508770
21 com.apple.Foundation 0x951d0727 __NSFireDelayedPerform + 502
22 com.apple.CoreFoundation 0x93786c13 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 19
23 com.apple.CoreFoundation 0x93786788 __CFRunLoopDoTimer + 1224
24 com.apple.CoreFoundation 0x937861fb __CFRunLoopDoTimers + 395
25 com.apple.CoreFoundation 0x9377de0b __CFRunLoopRun + 3211
26 com.apple.CoreFoundation 0x9377ce51 CFRunLoopRunSpecific + 641
27 com.apple.CoreFoundation 0x9377cbba CFRunLoopRunInMode + 122
28 com.apple.HIToolbox 0x92d7a37b RunCurrentEventLoopInMode + 321
29 com.apple.HIToolbox 0x92d7a0a2 ReceiveNextEventCommon + 777
30 com.apple.HIToolbox 0x92d79d7b _BlockUntilNextEventMatchingListInModeWithFilter + 71
31 com.apple.AppKit 0x9137ab2d _DPSNextEvent + 2101
32 com.apple.AppKit 0x91aece90 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2859
33 com.apple.AppKit 0x91aec35d -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 134
34 com.apple.AppKit 0x9136fa7d -[NSApplication run] + 763
35 com.adobe.Acrobat.framework 0x001348de 0x12b000 + 39134
36 com.adobe.Acrobat.framework 0x00133037 RunAcrobat + 307
37 com.adobe.Acrobat.Pro 0x0002eed5 main + 91
38 com.adobe.Acrobat.Pro 0x0002ee71 start + 53
Thread 1:: Dispatch queue: NSOperationQueue 0x7b924eb0 (QOS: UNSPECIFIED)
0 libsystem_kernel.dylib 0xa73da14e __semwait_signal + 10
1 libsystem_c.dylib 0xa7345db7 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x9521b018 + + 170
3 com.adobe.Acrobat.framework 0x00f9146e 0x12b000 + 15098990
4 com.apple.Foundation 0x9518aee3 -[__NSOperationInternal _start:] + 800
5 com.apple.Foundation 0x9518abbc -[NSOperation start] + 60
6 com.apple.Foundation 0x951874dc __NSOQSchedule_f + 299
7 libdispatch.dylib 0xa72485dd dispatchclient_callout + 50
8 libdispatch.dylib 0xa725be08 dispatchcontinuation_pop + 467
9 libdispatch.dylib 0xa7252f22 dispatchasync_redirect_invoke + 644
10 libdispatch.dylib 0xa724a18b dispatchroot_queue_drain + 660
11 libdispatch.dylib 0xa7249ea5 dispatchworker_thread3 + 100
12 libsystem_pthread.dylib 0xa758efa5 pthreadwqthread + 1356
13 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreVideo 0x94e25466 CVDisplayLink::runIOThread() + 980
4 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
5 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
6 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4 com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5 com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6 com.adobe.ACE 0x024555ec 0x2453000 + 9708
7 com.adobe.ACE 0x02455551 0x2453000 + 9553
8 com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.adobe.AGM 0x025bd3e7 0x25b1000 + 50151
4 com.adobe.AGM 0x025bd326 0x25b1000 + 49958
5 com.adobe.AGM 0x025bd2c4 0x25b1000 + 49860
6 com.adobe.AGM 0x025bcf64 0x25b1000 + 48996
7 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
8 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
9 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.adobe.AGM 0x025bd3e7 0x25b1000 + 50151
4 com.adobe.AGM 0x025bd326 0x25b1000 + 49958
5 com.adobe.AGM 0x025bd2c4 0x25b1000 + 49860
6 com.adobe.AGM 0x025bcf64 0x25b1000 + 48996
7 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
8 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
9 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0xa73d9d4e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0xa759043c pthreadcond_wait + 658
2 libsystem_pthread.dylib 0xa759208c pthread_cond_wait$UNIX2003 + 51
3 com.adobe.AGM 0x025bd3e7 0x25b1000 + 50151
4 com.adobe.AGM 0x025bd326 0x25b1000 + 49958
5 com.adobe.AGM 0x025bd2c4 0x25b1000 + 49860
6 com.adobe.AGM 0x025bcf64 0x25b1000 + 48996
7 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
8 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
9 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 17:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0xa73d0402 mach_msg_trap + 10
1 libsystem_kernel.dylib 0xa73cfa3f mach_msg + 47
2 com.apple.CoreFoundation 0x9377ea68 __CFRunLoopServiceMachPort + 296
3 com.apple.CoreFoundation 0x9377da56 __CFRunLoopRun + 2262
4 com.apple.CoreFoundation 0x9377ce51 CFRunLoopRunSpecific + 641
5 com.apple.CoreFoundation 0x9377cbba CFRunLoopRunInMode + 122
6 com.apple.AppKit 0x914aa580 _NSEventThread + 165
7 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
8 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
9 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0xa73db206 kevent + 10
1 com.adobe.Acrobat.framework 0x01608be9 0x12b000 + 21879785
2 com.adobe.Acrobat.framework 0x01564655 0x12b000 + 21206613
3 com.adobe.Acrobat.framework 0x01560735 0x12b000 + 21190453
4 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
5 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
6 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 19:
0 libsystem_kernel.dylib 0xa73d0402 mach_msg_trap + 10
1 libsystem_kernel.dylib 0xa73cfa3f mach_msg + 47
2 com.apple.CoreFoundation 0x9377ea68 __CFRunLoopServiceMachPort + 296
3 com.apple.CoreFoundation 0x9377da56 __CFRunLoopRun + 2262
4 com.apple.CoreFoundation 0x9377ce51 CFRunLoopRunSpecific + 641
5 com.apple.CoreFoundation 0x9377cbba CFRunLoopRunInMode + 122
6 com.adobe.AcrobatPlugin.EFS 0x09119846 0x9102000 + 96326
7 com.apple.Foundation 0x95180598 -[NSThread main] + 39
8 com.apple.Foundation 0x9518041c __NSThread__start__ + 1269
9 libsystem_pthread.dylib 0xa758f4d5 pthreadbody + 347
10 libsystem_pthread.dylib 0xa758f37a pthreadstart + 357
11 libsystem_pthread.dylib 0xa758ea56 thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 21:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 22:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 23:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 24:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 25:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 26:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 27:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 28:
0 libsystem_pthread.dylib 0xa758ea10 start_wqthread + 0
1 ??? 0x63d000e0 0 + 1674576096
Thread 29:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 30:
0 libsystem_kernel.dylib 0xa73da716 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa758f059 pthreadwqthread + 1536
2 libsystem_pthread.dylib 0xa758ea32 start_wqthread + 34
Thread 31:
0 libsystem_pthread.dylib 0xa758ea10 start_wqthread + 0
1 ??? 0x000186ac 0 + 100012
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00148c01 ecx: 0x9130cf63 edx: 0x76153dd0
edi: 0xa7be8901 esi: 0xa67a5671 ebp: 0xbffcecc8 esp: 0xbffceca0
ss: 0x00000023 efl: 0x00210246 eip: 0xa67a56b6 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000010
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0xa6bfa000 - 0xa6c15ffb libresolv.9.dylib (65) <65A43F5B-CF88-3948-AE5C-D7CA02D814A1> /usr/lib/libresolv.9.dylib
0xa6c4e000 - 0xa6c5fff7 libsasl2.2.dylib (211) <42C44CD3-07F5-3D62-8D63-350AD6FC6A63> /usr/lib/libsasl2.2.dylib
0xa6c60000 - 0xa6deaffb libsqlite3.dylib (274.8.1) <2865CDEE-96C4-3ECC-9F4B-876D0CD27C41> /usr/lib/libsqlite3.dylib
0xa6e42000 - 0xa6ea0ffb libssl.35.dylib (22.50.2) <1AAEE15A-D711-3B1B-81A9-3195E6EFB3DE> /usr/lib/libssl.35.dylib
0xa6efa000 - 0xa6f4affb libstdc+.6.0.9.dylib (104.1) <506C07FB-2EE1-3948-A062-BB0E5C40FA85> /usr/lib/libstdc+.6.0.9.dylib
0xa6f4b000 - 0xa6f7dff7 libtidy.A.dylib (15.18.1) <EB1776E8-B1BC-34AD-AA1B-C09294F1BC86> /usr/lib/libtidy.A.dylib
0xa6f8e000 - 0xa6fedfff libusrtcp.dylib (1229.70.2) <DCC93418-5566-3D51-A3D9-77910D9FDDFA> /usr/lib/libusrtcp.dylib
0xa6fee000 - 0xa6ff1ff7 libutil.dylib (51.20.1) <86BD9675-16A2-345D-9B8D-E8A3397F2365> /usr/lib/libutil.dylib
0xa6ff2000 - 0xa7000ff7 libxar.1.dylib (400) <4B664A7E-EC05-34AD-ACC6-C879B69DBA7C> /usr/lib/libxar.1.dylib
0xa7001000 - 0xa70dfff7 libxml2.2.dylib (31.11) <6F773CE6-CB18-3A29-983E-AFED28B03795> /usr/lib/libxml2.2.dylib
0xa70e0000 - 0xa7108ff3 libxslt.1.dylib (15.12) <2A385CB5-9458-3408-A4F2-1F51553823F4> /usr/lib/libxslt.1.dylib
0xa7109000 - 0xa7118ff7 libz.1.dylib (70) <588F445F-0065-3D77-8002-BA9411DA1D70> /usr/lib/libz.1.dylib
0xa7153000 - 0xa7157fff libcache.dylib (80) <E9928057-A238-3619-8E30-4D1C21C9493C> /usr/lib/system/libcache.dylib
0xa7158000 - 0xa7162fff libcommonCrypto.dylib (60118.50.1) <95434E97-2B85-3607-9E02-2A8CFD178D23> /usr/lib/system/libcommonCrypto.dylib
0xa7163000 - 0xa7168fff libcompiler_rt.dylib (62) <B9947B1F-9930-385A-A960-856CF6C539CF> /usr/lib/system/libcompiler_rt.dylib
0xa7169000 - 0xa7173ff3 libcopyfile.dylib (146.50.5) <6A3EF295-2778-3405-BE11-8947695F4A31> /usr/lib/system/libcopyfile.dylib
0xa7174000 - 0xa71dcff7 libcorecrypto.dylib (562.70.1) <DFFE5594-AC34-329C-B018-B7B608D28E08> /usr/lib/system/libcorecrypto.dylib
0xa7247000 - 0xa727cfff libdispatch.dylib (913.60.2) <29F0653D-924A-35E4-BB3C-AD7B56ACE092> /usr/lib/system/libdispatch.dylib
0xa727d000 - 0xa729afff libdyld.dylib (551.4) <71C23F4A-E3BE-34B7-B3AC-90F781E3ECDA> /usr/lib/system/libdyld.dylib
0xa729b000 - 0xa729bfff libkeymgr.dylib (28) <35604C10-4B09-3AA0-9694-87D40C15E706> /usr/lib/system/libkeymgr.dylib
0xa729c000 - 0xa72a8ff7 libkxld.dylib (4570.71.3) <5C62055C-6740-3312-A150-B769D0B70118> /usr/lib/system/libkxld.dylib
0xa72a9000 - 0xa72a9fff liblaunch.dylib (1205.70.9) <1AEC29B0-C621-330B-95D0-83E22475220C> /usr/lib/system/liblaunch.dylib
0xa72aa000 - 0xa72affff libmacho.dylib (906) <14070ABC-E6F7-3CD5-9527-56E38D65BC74> /usr/lib/system/libmacho.dylib
0xa72b0000 - 0xa72b2fff libquarantine.dylib (86) <2660EB51-FA02-36ED-9416-83A4A6849026> /usr/lib/system/libquarantine.dylib
0xa72b3000 - 0xa72b4fff libremovefile.dylib (45) <BE0DA6CE-2EF4-3BE9-84E1-BB27E1F385DD> /usr/lib/system/libremovefile.dylib
0xa72b5000 - 0xa72ccff7 libsystem_asl.dylib (356.70.1) <DD6A85F9-7255-356C-BC52-28E9EC6455CC> /usr/lib/system/libsystem_asl.dylib
0xa72cd000 - 0xa72cdfff libsystem_blocks.dylib (67) <D45F0CE1-D217-3B46-A84A-F884FE576E04> /usr/lib/system/libsystem_blocks.dylib
0xa72ce000 - 0xa735aff3 libsystem_c.dylib (1244.50.9) <3A7B32B2-F70C-3148-A2B0-38412EF1489F> /usr/lib/system/libsystem_c.dylib
0xa735b000 - 0xa735efff libsystem_configuration.dylib (963.50.8) <EBE21758-807D-3038-91A9-F6075353C6A0> /usr/lib/system/libsystem_configuration.dylib
0xa735f000 - 0xa7362fff libsystem_coreservices.dylib (51) <CF4379BC-AEDD-34DF-BFD7-CEA27B0930D5> /usr/lib/system/libsystem_coreservices.dylib
0xa7363000 - 0xa7364fff libsystem_darwin.dylib (1244.50.9) <326B9F59-5784-3C79-8A44-7C40D662C695> /usr/lib/system/libsystem_darwin.dylib
0xa7365000 - 0xa736bff3 libsystem_dnssd.dylib (878.70.2) <A18A9225-E03D-390F-81BE-34147AE48DA3> /usr/lib/system/libsystem_dnssd.dylib
0xa736c000 - 0xa73bbffb libsystem_info.dylib (517.30.1) <E2FFFE29-1405-342E-8C57-31F681F510F7> /usr/lib/system/libsystem_info.dylib
0xa73bc000 - 0xa73e0ff3 libsystem_kernel.dylib (4570.71.3) <4CBEB941-2CD2-3956-B76A-46BBF8906D24> /usr/lib/system/libsystem_kernel.dylib
0xa73e1000 - 0xa7430fdb libsystem_m.dylib (3147.50.1) <E87B9A1C-9F28-340E-BEB5-D1A5E84B6140> /usr/lib/system/libsystem_m.dylib
0xa7431000 - 0xa744bfff libsystem_malloc.dylib (140.50.6) <970603BE-8A36-3776-81A6-BC1B1D04AC35> /usr/lib/system/libsystem_malloc.dylib
0xa744c000 - 0xa7570ff7 libsystem_network.dylib (1229.70.2) <A9F83B3E-CD61-3DF4-B4C0-D5A916061094> /usr/lib/system/libsystem_network.dylib
0xa7571000 - 0xa757bfff libsystem_networkextension.dylib (767.70.1) <9E698647-4060-3819-9AE1-4591B18E4CF1> /usr/lib/system/libsystem_networkextension.dylib
0xa757c000 - 0xa7584ff3 libsystem_notify.dylib (172) <27A79E60-9B05-3B28-B389-5759A72F7321> /usr/lib/system/libsystem_notify.dylib
0xa7585000 - 0xa758bffb libsystem_platform.dylib (161.50.1) <04C8CF15-A241-3BD8-87B5-DD5DA2DCD564> /usr/lib/system/libsystem_platform.dylib
0xa758c000 - 0xa7596ff3 libsystem_pthread.dylib (301.50.1) <95F98870-7DB1-3273-9E61-DEC04059BF18> /usr/lib/system/libsystem_pthread.dylib
0xa7597000 - 0xa759aff3 libsystem_sandbox.dylib (765.70.1) <29C44911-6C21-3F4D-A1EA-D9FB42E289B0> /usr/lib/system/libsystem_sandbox.dylib
0xa759b000 - 0xa759dfff libsystem_secinit.dylib (30) <F11770B6-8928-3F4A-A5B6-1A7E93247738> /usr/lib/system/libsystem_secinit.dylib
0xa759e000 - 0xa75a6ff7 libsystem_symptoms.dylib (820.60.2) <4D25AAC1-FC54-374A-91C2-D2EC6676EB44> /usr/lib/system/libsystem_symptoms.dylib
0xa75a7000 - 0xa75b9ffb libsystem_trace.dylib (829.70.1) <EB44C21C-EDD7-39EB-A75A-71A16B696364> /usr/lib/system/libsystem_trace.dylib
0xa75bb000 - 0xa75c1fff libunwind.dylib (35.3) <C9C74974-E6CE-386D-AF72-DC21323AF40B> /usr/lib/system/libunwind.dylib
0xa75c2000 - 0xa75ebff7 libxpc.dylib (1205.70.9) <5A5515CC-59FF-39AB-A265-E597350855A8> /usr/lib/system/libxpc.dylib
0xba900000 - 0xba91cfff libJapaneseConverter.dylib (70) <4FC32CE6-E7E5-3A2F-A004-8B1146A3DDF7> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fff libKoreanConverter.dylib (70) <431F0792-7BDC-3DA1-B17E-39CBBE8C66B1> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbab27000 - 0xbb5e3fff +com.adobe.AcrobatPlugin.PPKLite (11.0.23 - 11.0.23) <63DA774B-FFB6-3407-86C1-8A989FE63981> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/PPKLite.acroplugin/Contents/MacOS/PPKLite
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 14797
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=418.9M resident=0K(0%) swapped_out_or_unallocated=418.9M(100%)
Writable regions: Total=665.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=665.6M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
ATS (font support) 32.0M 11
Accelerate framework 256K 3
Activity Tracing 256K 2
CG backing stores 249.3M 14
CG image 2580K 53
CoreAnimation 8880K 250
CoreGraphics 8K 2
CoreImage 148K 20
CoreUI image data 5648K 33
CoreUI image file 232K 8
Foundation 20K 3
IOKit 15.5M 2
Image IO 64K 2
Kernel Alloc Once 8K 2
MALLOC 340.2M 507
MALLOC guard page 48K 13
Memory Tag 242 12K 2
OpenGL GLSL 128K 3
Stack 24.1M 33
Stack Guard 56.1M 33
VM_ALLOCATE 2208K 116
__DATA 21.4M 347
__FONT_DATA 4K 2
__GLSLBUILTINS 2588K 2
__LINKEDIT 83.4M 36
__OBJC 6016K 151
__TEXT 335.5M 338
__UNICODE 560K 2
mapped file 2.1G 507
shared memory 1800K 21
=========== ======= =======
TOTAL 3.3G 2488
Model: MacBookPro15,1, BootROM 15.16.6703.0.0,0, 6 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, Built-In
Graphics: kHW_AMDRadeonPro560XItem, Radeon Pro 560X, PCIe
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2400 MHz, Micron, 8ATF1G64HZ-2G6E1 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2400 MHz, Micron, 8ATF1G64HZ-2G6E1 8ATF1G64HZ-2G6E1
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Jun 24 2018 21:16:16 version 9.130.28.44.32.1.55 FWID 01-55577fa3
Bluetooth: Version 6.0.7f11, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: iBridge Bus
USB Device: iBridge DFR brightness
USB Device: iBridge Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: iBridge ALS
USB Device: iBridge FaceTime HD Camera (Built-in)
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2
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You did not mention the operating system version but I see from your log that it is 10.13.6.
This doesn't seem especially familiar. It might be a font issue. Has the customer tried to reinstall? Has the customer tried to run supported version instead?
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By the way, what version of Reader is being used, that works OK?
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Dear Team,
Its showing as below not able to find the version
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Did you try to email a screen shot? Please tell us the version of Reader in use, this is important information.
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