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This sounds like something that will have to be handled by Adobe Customer Care Contact Customer Care . They will be able to do a full diagnostic on your system and see what issues there might be—which is something that the user to user forum can't do. Since it is now the weekend, depending on what country you are in, you may need to wait until Monday to contact them.
In the meantime please make sure that when you uninstalled and reinstalled that you did it in the following manner:
In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.
I cleaned up all my Adobe Cloud related files etc yesterday with the Cleaner and by accident cleaned out the Adobe Creative Cloud which gave me a headache lately as well. It would tell me 'you have successfully signed out' every time I would try to log in and had to try numerous times.
I re-installed, following all your steps and it worked! Legend!
Thanks so much!
Happy to help.