video ok uncut, after cutting and moving to video line black and blurred

[eva mariak58410634]

Hallo everybody

Videos from Gopro Mp4 format, transformed to constant rate and 30fps with handbrake, uploaded in adobe: video looks fine before cutting - after cutting and moving it to the video line and then viewing it again: it looks a little like black and white, blurred!

No idea what to do! Never seen that before!

I used the same setting with a lot of videos before, opened and closed adobe, used different videos, opened new projects - always the same.

Thanks for your help!

Eva

[Peru Bob]

How did you convert it?

Have you tried turning off GPU acceleration to see if it still occurs?

[eva mariak58410634]

Hallo

I must admit I never heard of that before and certainly have not chosen to

change that. How can I turn it off??

Sorry to ask.

best wishes

eva

[Peru Bob]

Disable or enable GPU acceleration of effects

• Choose File > Project Settings > General.

• In the Video Rendering And Playback section, select the appropriate renderer: Mercury Playback Engine GPU Acceleration or Mercury Playback Engine Software Only.

from here:

Types of effects in Premiere Pro

Please note that this is only for troubleshooting to see if it may be a video driver issue and may slow down Premiere Pro if left turned off.

[eva mariak58410634]

That is not available there - rendering is complety disactivated in that

setting?

[eva mariak58410634]

Sorry, have to go to bad, early meeting tomorrow

will try to get some support tomorrow in Germany on the phone.

thank you!

eva

[eva mariak58410634]

Hallo

after I contacted the support  - they answered: User interface/display related.

What ever that means....

It does not happen only on this computer, but on every other electronic device.

And other movie programs work - but I want to continue to work with Adobe...

Please help me!

Best wishes

eva

Video: GoPro Hero 7,

No possibility to change settings of programme to 100ffs

(I tried different settings, 30 and 60fps in adobe, and tried to transform the video to constant framerate instead of peak framerate before using it with Adobe (that’s a typical thing I do before working with GoPro hero films, usually everything works fine, then)

But: Film looks good when uploaded and opened in viewing area

Now I insert video in and out marker to cut it

By moving the film down in the area below I want to continue with the working with the video

Now the same video looks like this:

Black and dark blue/grey, not moving correctly

I tried:

• Transform  the video to constant framerate
• Transform the video to 30fps or 60fps
• Completely deinstallation and reinstallation of Adobe
• not all videos show the same problem (no GoProVideos work great)

[Ann Bens]

Gopro H.265 is highly compressed. Best is to use proxies.

Proxies

What are your computer specs and Pr build?

Post screenshot sequence setting and clip in Mediainfo.

[eva mariak58410634]

Hallo

Thank you for your answer - but please be patient with me - I am a simple

user and not an IT expert...

Therefore:

1) maybe this changes the discussion: it is not only associated with GoPro

but also with fotos! Simple jpg fotos!

for example: 7 fotos taken on the same day with the same camera - 6 no

problem to upload them in the film, one shows the same problems: while

uploading, picture is perfect, as soon as I move the picture to the working

area below and want to anything with it: it gets black! eg background is

black,front is more or less ok - I can do everything, switch the photo to

different formats, open it in adobe photoshop 2018 and save it for the web

it does not make any difference.

See attached fotos for explanation - Eva is the foto - Eva 1 after moving

it in the edition ara

therefore: What do you need?

2) What do you mena with computer specs?

3) What do you mean wiht PR build?

4) Where do I find media info?

Thank you!

Eva

[eva mariak58410634]

Hallo,

I posted my answers and questions a few days ago, but did not receive any

answer yet?

Best wishes

eva

[eva mariak58410634]

Hallo Ann

it is now more than few days that I answered on your email in the blog and

I even contacted you a second time and got no response. What is going on?

Are you ill? No answer is not what I have hoped for, especially as no one

is willing to help me on the phone, either.

best wishes

eva

[Peru Bob · Accepted solution]

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

1. Do one of the following:
   • Click the Workspace menu icon and select Reset to Saved Layout.
   • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work,,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[eva mariak58410634]

Hallo Bob,

I did it 3 times and now one of the fotos, that was black looks perfect! I cross my fingers that this was the solution and I do not have to come back to you again. Thank you very much for your help! Best wishes

eva

[Ann Bens]

Sorry missed your post.

Bob has given you some good info to work with.

[eva mariak58410634]

Hallo

after I contacted the support  - they answered: User interface/display related.

What ever that means....

It does not happen only on this computer, but on every other electronic device.

And other movie programs work - but I want to continue to work with Adobe...

Please help me!

Best wishes

eva

Video: GoPro Hero 7,

No possibility to change settings of programme to 100ffs

(I tried different settings, 30 and 60fps in adobe, and tried to transform the video to constant framerate instead of peak framerate before using it with Adobe (that’s a typical thing I do before working with GoPro hero films, usually everything works fine, then)

But: Film looks good when uploaded and opened in viewing area

Now I insert video in and out marker to cut it

By moving the film down in the area below I want to continue with the working with the video

Now the same video looks like this:

Black and dark blue/grey, not moving correctly

I tried:

• Transform  the video to constant framerate
• Transform the video to 30fps or 60fps
• Completely deinstallation and reinstallation of Adobe
• not all videos show the same problem (no GoProVideos work great)

[eva mariak58410634]

Hallo Bob

I am back again with the same problem!

On the main computer mostly GoPro Hero Black 6 films (mp4) appear black and blurred, on the laptop with the same version everthing is normal.

If I transfer a finalized video to the computer - the part of the films are blurred and black again, although they were normal on the laptop version.

I tried the tips above - but looks like they did not help.

Best wishes

eva