Adobe XD - Unable to create new project

[jeffstedt]

Hi! I just downloaded the latest adobe XD 10.0.42.14. Seems to work great until I want to create a new project.

Nothing happens when I click on the 4 presets (iPhone/iPad/Web/Custom Size). The "Begin Tutorial" button is the only thing that works.

I'm using macOS version 10.14 with a Adobe for Enterprise license.

[jeffstedt]

I downgraded the app to 13:1.32.8 and now it works. Guess that will do for the moment.

[Preran]

I am a little confused here. In your initial post, you said that you were using 10.0.42.14, and then you said that you downgraded to 13.1.32.8.  If that were right, you must have upgraded, not downgraded.

Also, the latest version released this week is 14.0.42.14. If it's available to you, and you want to upgrade, I suggest upgrading and letting us know if you are still facing issues.  See what's new in this release Latest features | Adobe XD CC

Thanks,

Preran

[elainecc]

Sorry to hear that you're hitting this issue! Were you getting any errors when that happens, or was it just dead?

[jeffstedt]

Hi!

Thanks for reply,

I weren't getting any errors. The clicks would just appear "dead".

[elainecc]

Got it! I had another person have the same issue, and he had a workaround:

• Open any existing local project
• Save As with the destination to "Cloud Documents"
• Launch XD's home screen again and try to create a new document

He reported it worked for him. If you have a chance (and have the time), we'd love to grab logs from you so that we can fix the fundamental problem. Let me or Preran​ know if you're open to that!

-Elaine

[eranshefi]

Hi

I have the same issue. You can get logs from me. What should I do for that to happen?

Thanks

[eranshefi]

This is the solution that worked for me. Tried all the others (deleting the sync folder etc)

[ulf_g]

Nope, that didn't work for me either.
I guess I've tried it all.

I have Rebooted a couple of times.
I have completely removed the CC installation using NOT the build in the uninstaller (as it wouldn't let me uninstall it) but a separate uninstaller from Adobe. So I started off from a clean slate and reinstalled everything.
Still I can't create new files. Nor can I copy an existing document and save it to the cloud as I get an error message telling me to restart the app. 
For some reason I'm stuck with the old sync version 4.0.0.46 but with the difference that I'm now able to tick the Creative Cloud Sync checkbox. That doesn't help though.

I've also tried, a couple of times, to both rename and throw away the cloud sync folder without success.

I am om a Mac with MacOS 10.14.2 (18C54) installed, aka Mojave and I'm using an enterprise account/login if that for any reasons could have anything to do with it.

Any other ideas?

[elainecc]

Sorry for the delay - I just got back from holiday.

We're trying to track down the bug, and I would love to get logs from you so that we can actually fix the problem. I do have a workaround for you that will force an upgrade, which I'll message to you privately.

-Elaine

[chuyreyesm]

Hi elainecc​ how can I send you my log in private?

[elainecc]

You should upload the file to a file sharing system like Dropbox or Google Drive, then share the link to me via private message. You can hover over my avatar and select "Message" to send me a private message.

[ulf_g]

Hej

Just sent you a PM.

Curious about that workaround though 🙂

[necodp]

Try deleting Adobe Sync folder and then let it update. Its solved the problem for me.

[ulf_g]

There, finally I got it to work.

1. I deleted the Adobe sync folder

2. I restarted the Mac

3. CC started up but still it didn't work though. So, I restarted the the Creative Cloud app

4. And finally it started updating itself and now I have the latest version.

5. The end

[Joely]

I've heard of 3 of my customers/collegues having the exact same issue these days with the latest XD Version on A mac…

Also on my own MacBookPro… Not even cmd+N is working. After 5 minutes all the clicked files are created in one step.

XD 14.0.42.14

MacOS 10.13.6

[Dan Rodney]

I had the same issue today where a click on the icons did not work. I restarted XD and they worked again.

[eranshefi]

Restarted XD and machine but problem still there. Didn't use the above solution yet

[elainecc]

Can you please confirm your Creative Cloud Sync version? I have instructions further up in this thread.

[geoffdm]

Mine isn't the latest version, and I have the same problem.

How do I get it / force it to update? I just reinstalled CC app but the sync version didnt change.
Connected to a WFIF network that is not my work corporate network.

[geoffdm]

I have the same issue, tried all advice in this post so far

[jeffstedt]

About 10.0.42.14, typo mistake from me. I meant 14.0.42.14.

Ok, so today I reinstalled the app to try the latest version again. Same problem appears.

I followed elaineccs 3 steps without any success unfortunately.

I'm open to share the logs. What do I need to do?

[elainecc · Accepted solution]

Hi, everyone-

Can you please also share your version of Creative Cloud Sync? You can find this information:

1. Launch the Creative Cloud desktop application
2. Click the ... button in the upper right hand corner
3. Select "Preferences"
4. Navigate to the "Creative Cloud" tab
5. Select the "Files" tab

Thanks,

-Elaine

[jeffstedt]

Wow ok. I'm running Creative Cloud Sync 2.4.3.114 for some reason.

I'm guessing that I'll have to update this somehow.

[elainecc]

Whoaaaaaa yeah. In the "General" primary tab, do you have "Always keep Creative Cloud desktop up to date" checked?