Cannot use premiere pro

[courtneyp95573494]

premiere pro crashing on open both new projects and existing 2017 macbook pro os sierra

have tried to start chat but will not allow me to initiate new one

case ADB-5112110-H9L5

[courtneyp95573494]

Closed chat window on me after 2 minutes?

You asked for my computer specs i had to find them!

[Ann Bens]

Kevin-Monahan

[Kevin-Monahan]

Hi Courtney,

Sorry for the frustration. I was on vacation when this post was made.

premiere pro crashing on open both new projects and existing 2017 macbook pro os sierra

have tried to start chat but will not allow me to initiate new one

case ADB-5112110-H9L5

I don't see any progress on your case here. Have you resolved this issue yet? Let me know.

Thanks,
Kevin

[Kevin-Monahan]

Hi,

We've tried contacting you four different times but the connection keeps dropping. Do you have a spotty internet connection? Can you send me a PM as to a better way to reach you? Let us know.

Thanks,
Kevin