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Premiere Pro CC won't start up

New Here ,
Dec 27, 2018 Dec 27, 2018

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Hi,

I just downloaded Premiere Pro CC 2019 and every time I try to create a new project, it loads for 5 seconds and then the app crashes. I've also tried clicking open project and I get the same result. I have also tried opening it up from the creative cloud and the start menu on my laptop and I cannot figure out what the issue is. Any suggestions?

PS this is for a PC running on windows 10.

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correct answers 1 Correct answer

Community Expert , Dec 27, 2018 Dec 27, 2018

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Expert ,
Dec 27, 2018 Dec 27, 2018

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Moving this query to Premiere Pro CC​ community.

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Community Expert ,
Dec 27, 2018 Dec 27, 2018

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If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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